Customer Service Administrator

5 months ago


Woodbridge, Canada HLS Linen Services Full time

HLST Linen Services is looking to fill a role of _Customer Service Representative (CSR)/Quality Control Administrator _, the primary responsibility is maintaining positive relationships with our valued customers by providing exceptional, over the phone and in person customer service. The CSR must thrive in an extremely fast paced work environment with high deliverables. Must assist with Administrative task as needed. Must have hospitality and hotel experience.

**Some of your responsibilities will include but not limited too**
- Be proactive in following up with customers to discuss the status and progress of service if there is a delay in delivery.
- Maintain strong working relationships within our valuable customers and production
- Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
- Must have vehicle
- Must be willing to travel to Customer’s sites

You will also be responsible for Quality Control and assures product quality by monitoring and auditing the quality of processed linen as well as all operational procedures in processing the linen and delivering the linen to the customer. Assures product quality by monitoring and auditing the quality of product as well as all operational procedures in processing linen.

Ensures that quality assurance activities are directed towards process improvement, continuous quality improvement, cost effectiveness of processes, systems and procedures, and positive preventative corrective action. Oversees development and implementation of standards, methods and procedures for inspecting, testing and evaluating for precision, accuracy and reliability of company products and services.

Conducts random quality checks on product and/or procedures to ensure proper standards are maintained.

We offer an excellent benefit package. Must have a minimum of (2) covid vaccines.

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Administrative: 3 years (required)
- Customer service: 4 years (required)

**Language**:

- English (required)

Work Location: In person



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