Order Desk/customer Service

3 months ago


Woodbridge, Canada HLS Linen Services Full time

Customer Service Representative

**Duties**:

- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate and detailed records of customer interactions and transactions
- Process orders, returns, and exchanges according to company policies
- Assist customers with product information, pricing, and availability
- Collaborate with internal teams to address customer concerns and escalate complex issues when necessary
- Analyze customer feedback and provide suggestions for improving products and services

**Skills**:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult or irate customers with patience and professionalism
- Proficient in using customer service software
- Experience with outbound calling is a plus
- Ability to work in a fast-paced environment and adapt to changing priorities

At our company, we value our customers and strive to provide the best possible experience. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients. If you are a dedicated individual with excellent communication skills and a passion for delivering exceptional service, we would love to hear from you.

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Woodbridge, ON L4H 4N4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person


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