Order Desk/customer Service
3 months ago
Customer Service Representative
**Duties**:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain accurate and detailed records of customer interactions and transactions
- Process orders, returns, and exchanges according to company policies
- Assist customers with product information, pricing, and availability
- Collaborate with internal teams to address customer concerns and escalate complex issues when necessary
- Analyze customer feedback and provide suggestions for improving products and services
**Skills**:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult or irate customers with patience and professionalism
- Proficient in using customer service software
- Experience with outbound calling is a plus
- Ability to work in a fast-paced environment and adapt to changing priorities
At our company, we value our customers and strive to provide the best possible experience. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients. If you are a dedicated individual with excellent communication skills and a passion for delivering exceptional service, we would love to hear from you.
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Woodbridge, ON L4H 4N4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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