Corporate Customer Service Manager

5 days ago

Woodbridge, Canada CMP Group Ltd. Full time

**Corporate Customer Service Manager**

CMP Group Ltd. (CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls. CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster.

Reporting to the Chief Financial Officer, the Corporate Customer Service Manager is responsible for championing the position of the “customer” by managing the order workflow, customer support processes, and providing prompt and accurate technical information for all company products as well as managing the day-to-day operations of the customer service department across North America.

**Benefits**:

- Salary range - $95000 to $105000 (based on experience)
- Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
- Performance, Education & Referral Programs
- Quarterly town halls, summer BBQ’s, quarterly pizza lunch and Winter Holiday Party
- And much more

**Responsibilities**:

- Responsible for the direct supervision of team members across North America. This includes, but is not limited to, selection, training, performance evaluation and development, skills assessment, discipline and termination.
- Manages and assess service statistics and prepare detailed reports on their findings.
- Fosters a cooperative team environment conducive to the sharing of information and training to promote independent decision making.
- Responds to escalated customer concerns and issues.
- Facilitates training programs to enhance customer service performance and staff development.
- Ensures that the customer service department is effective in the processing and expedition of customer orders.
- Action-oriented approach to efficient resolution of product/service requests for customers.
- Initiates and supports continuous improvement efforts that increase customer satisfaction and revenue throughout all areas of responsibility.
- Supports the development and ensures implementation of new systems and processes that improve efficiency.
- Leverages company database tools to create efficiency in logistics and customer satisfaction.
- Responsible for overseeing the management of the Master data for customers in the ERP system
- Works collaboratively with customers and all internal departments to drive customer satisfaction throughout the organization
- Maintains and ensures process workflow, standard operating procedures (SOP) and documentation are up to date.
- Supports the Finance team with the administration of collections initiatives and ensures that cash and credit card sales are paid prior to being released to shipping.
- Provides basic quotation services
- Timely and accurate sales lead information.
- Facilitates Customer Returns and oversees the returns process and works with other functional groups in the organization to expedite the processing of credits.
- Facilitates Warranty Claims and oversees the Warranty process.
- Participates or provides resources as exhibitor at trade shows as required.

**Quality**:

- Participate in Quality Audits as an Internal Auditor.
- Ensures that subordinates participate in internal audits as required.
- Closes outstanding Quality Reports within 14 days of issue.

**Team building**:

- Conducts and documents 1X1 meetings with direct reports, conduct annual performance review.
- Attends and participate in 1X1 meetings with the CFO.
- Participates and contributes in the Steering Committee Meetings.

**Training**:

- Work with direct reports to develop training plans for all employees

**Safety**:

- Promotes safe work practices as outlined by CMP and the Provincial regulations

**Requirements**:

- Bachelor’s Degree in business or equivalent
- 7 to 10 years of experience in customer service within a manufacturing industry, with at least 3 to 5 years in a management role
- Demonstrated ability to lead a customer service migration to an e-commerce based operating environment
- Proven track record from championing change and innovation within the organization
- Must have outstanding problem solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues
- Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
- Works collaboratively and creates a sense of trust and reliability with internal team and customers
- Demonstrates a strong work ethic and flexibility towards the needs of the business
- Focused on details and follow through
- Must demonstrate a breadth of diverse leadership experiences and capabilities including: the ability to influence and coll

  • Customer Service Representative

    3 weeks ago

    Woodbridge, Canada Kampen Appliance Service Full time

    On behalf of our client, Kampen Appliance Service, we have the following exciting opportunity: Come join the best home appliance service company in the industry! Kampen Appliance Service is seeking a full-time **Customer Service Representative**. The Customer Service Representative is responsible for being the vital first point of contact for Kampen as an...

  • Assitant Automotive Service Manager/advisor

    3 weeks ago

    Woodbridge, Canada MIDAS AUTO SERVICE EXPERTS Full time

    **Position Overview**:To support the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service. **Key Performance Areas**: 1. Customer Satisfaction 2. Sales 3. Teamwork 4. Profitability 5. Safety and Environmental **_1. _**_Customer Satisfaction_** - Function: _To deliver superior...

  • Corporate Marketing Manager

    3 weeks ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Corporate Marketing Manager** CMP Group Ltd. (CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground...

  • Customer Service

    2 weeks ago

    Woodbridge, Canada Exact Machine Service, Inc. Full time

    **Overview** We are seeking a detail-oriented and organized Customer Admin who is also experienced with warehouse admin to join our dynamic team. **Customer Service**: - Provide accurate and timely response to all customer inquiries coming into the Customer Support Center. Forward technical requests to technical service specialists for handling, forward...

  • Customer Service

    3 weeks ago

    Woodbridge, Canada Exact Machine Service, Inc. Full time

    **Overview** We are seeking a detail-oriented and organized Customer Admin who is also experienced with warehouse admin to join our dynamic team. In this role you will be hired as a contractor for 9 months with Exact Machine Service, Then on month 10, will be hired as a direct hire by our international machine builder partner. All training will handled by...

  • Csr (Customer Service Representative)

    3 weeks ago

    Woodbridge, Canada Kampen Appliance Service Full time

    On behalf of our client, Kampen Appliance Service, GBC HR has the following exciting opportunity: Come join the best home appliance service company in the industry! Kampen Appliance Service is seeking a full-time **Customer Service Representative**. The Customer Service Representative is responsible for being the vital first point of contact for Kampen as...

  • Customer Service Assistant Department Manager

    4 weeks ago

    Woodbridge, Canada Longo's Full time

    Longo’s is committed to maintaining an environment where team members have a place to grow and pursue excellence. We are a Canadian, family owned, independent food retailer which has grown and prospered since 1956. Our team members are dedicated to exceeding customer expectations by offering the best food experience to every customer, every time Would you...

  • Customer Service Administrator

    7 days ago

    Woodbridge, Canada Expercom Telecommunications Inc Full time

    Reporting to the Vaughan office Project Management Team, the Customer Service Administrator is part of a team who is involved in carrying out communications with corporate clients, partners and the general public while representing Telecon Inc. **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all...

  • Customer Service Coordinator

    4 weeks ago

    Woodbridge, Canada AWT Labels & Packaging Full time

    From award winning label and packaging solutions, to printed promotional materials, to direct mail, to envelope manufacturing ASL Print FX’s goal is to enhance and protect our customers’ brand. Based in Vaughan, our company’s primary focus revolves around crafting highly embellished labels for industries such as Wine and Spirits, Health & Beauty, Food...

  • Customer Service Manager

    1 day ago

    Woodbridge, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Associate

    1 week ago

    Woodbridge, Canada Young Drivers of Canada Full time

    **Are you a people person with great communication skills?** **Do you have office/customer service experience and above-average computer skills?** Young Drivers of Canada is looking for people like you! Join Canada’s largest driver training organization as a Customer Service Associate in our National Customer Service Centre. As part of our National...

  • Customer Service Associate

    2 weeks ago

    Woodbridge, Canada Young Drivers of Canada Full time

    **Are you a people person with great communication skills?** **Do you have office/customer service experience and above-average computer skills?** Young Drivers of Canada is looking for people like you! Join Canada’s largest driver training organization as a Customer Service Associate in our National Customer Service Centre. As part of our National...

  • Customer Service Representative

    2 days ago

    Woodbridge, Canada Young Drivers of Canada Full time

    **Are you a people person with great communication skills?** **Do you have office/customer service experience and above-average computer skills?** Young Drivers of Canada is looking for people like you! Join Canada’s largest driver training organization as a Customer Service Associate in our National Customer Service Centre. As part of our National...

  • Customer Service Team Lead

    4 weeks ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Team Lead - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Team Lead to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Team Lead will provide an exceptional customer experience to our internal and external...

  • Team Manager, Customer Service

    2 weeks ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: The Team Manager, Customer Service provides proactive leadership in a fast-paced call center environment. The position requires the ability to lead the team in achieving key performance indicators while having targets to meet personally as well. The individual serves as a coach and mentor for direct reports with a “lead by example”...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada PerkinElmer Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then,...

  • Customer Service and Data Administration

    3 weeks ago

    Woodbridge, Canada Corporate Benefits Division Inc. Full time

    _**Job Description**_ - Group Insurance Consulting Firm - Responsible for front line communication with clients. - Responsible for data administration and data integrity. - **Skills include**:_ - Strong Command of English (Written and Spoken) - Data management with Microsoft Dynamics CRM - Multitasking - Problem solving - Utilizing resources to solve...

  • Customer Service Representative

    1 week ago

    Woodbridge, Canada Westlake Pipe and Fittings Full time

    **_We build communities, let us build your career_** **Why choose Westlake Pipe & Fittings?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Programs - Annual Incentive bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition...

  • Customer Service Team Leader

    2 weeks ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Team Lead - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Team Lead to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Team Lead will provide an exceptional customer experience to our internal and external...

  • Team Leader

    2 weeks ago

    Woodbridge, Canada CMP Group Ltd Full time

    **Team Leader - Customer Services - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Team Leader - Customer Service to join the Vaughan, Ontario team on a full-time permanent basis. The Team Leader - Customer Service will provide an exceptional customer experience to our internal...