Corporate Customer Service Manager

2 months ago

Woodbridge, Canada CMP Group Ltd. Full time

**Corporate Customer Service Manager**

CMP Group Ltd. (CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls. CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster.

Reporting to the Chief Financial Officer, the Corporate Customer Service Manager is responsible for championing the position of the “customer” by managing the order workflow, customer support processes, and providing prompt and accurate technical information for all company products as well as managing the day-to-day operations of the customer service department across North America.

**Benefits**:

- Salary range - $95000 to $105000 (based on experience)
- Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
- Performance, Education & Referral Programs
- Quarterly town halls, summer BBQ’s, quarterly pizza lunch and Winter Holiday Party
- And much more

**Responsibilities**:

- Responsible for the direct supervision of team members across North America. This includes, but is not limited to, selection, training, performance evaluation and development, skills assessment, discipline and termination.
- Manages and assess service statistics and prepare detailed reports on their findings.
- Fosters a cooperative team environment conducive to the sharing of information and training to promote independent decision making.
- Responds to escalated customer concerns and issues.
- Facilitates training programs to enhance customer service performance and staff development.
- Ensures that the customer service department is effective in the processing and expedition of customer orders.
- Action-oriented approach to efficient resolution of product/service requests for customers.
- Initiates and supports continuous improvement efforts that increase customer satisfaction and revenue throughout all areas of responsibility.
- Supports the development and ensures implementation of new systems and processes that improve efficiency.
- Leverages company database tools to create efficiency in logistics and customer satisfaction.
- Responsible for overseeing the management of the Master data for customers in the ERP system
- Works collaboratively with customers and all internal departments to drive customer satisfaction throughout the organization
- Maintains and ensures process workflow, standard operating procedures (SOP) and documentation are up to date.
- Supports the Finance team with the administration of collections initiatives and ensures that cash and credit card sales are paid prior to being released to shipping.
- Provides basic quotation services
- Timely and accurate sales lead information.
- Facilitates Customer Returns and oversees the returns process and works with other functional groups in the organization to expedite the processing of credits.
- Facilitates Warranty Claims and oversees the Warranty process.
- Participates or provides resources as exhibitor at trade shows as required.

**Quality**:

- Participate in Quality Audits as an Internal Auditor.
- Ensures that subordinates participate in internal audits as required.
- Closes outstanding Quality Reports within 14 days of issue.

**Team building**:

- Conducts and documents 1X1 meetings with direct reports, conduct annual performance review.
- Attends and participate in 1X1 meetings with the CFO.
- Participates and contributes in the Steering Committee Meetings.

**Training**:

- Work with direct reports to develop training plans for all employees

**Safety**:

- Promotes safe work practices as outlined by CMP and the Provincial regulations

**Requirements**:

- Bachelor’s Degree in business or equivalent
- 7 to 10 years of experience in customer service within a manufacturing industry, with at least 3 to 5 years in a management role
- Demonstrated ability to lead a customer service migration to an e-commerce based operating environment
- Proven track record from championing change and innovation within the organization
- Must have outstanding problem solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues
- Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure
- Works collaboratively and creates a sense of trust and reliability with internal team and customers
- Demonstrates a strong work ethic and flexibility towards the needs of the business
- Focused on details and follow through
- Must demonstrate a breadth of diverse leadership experiences and capabilities including: the ability to influence and coll

  • Customer Service Coordinator

    5 months ago

    Woodbridge, Canada AWT Labels & Packaging Full time

    From award winning label and packaging solutions, to printed promotional materials, to direct mail, to envelope manufacturing ASL Print FX’s goal is to enhance and protect our customers’ brand. Based in Vaughan, our company’s primary focus revolves around crafting highly embellished labels for industries such as Wine and Spirits, Health & Beauty, Food...

  • Customer Service Assistant Department Manager

    5 months ago

    Woodbridge, Canada Longo's Full time

    Longo’s is committed to maintaining an environment where team members have a place to grow and pursue excellence. We are a Canadian, family owned, independent food retailer which has grown and prospered since 1956. Our team members are dedicated to exceeding customer expectations by offering the best food experience to every customer, every time Would you...

  • Customer Service Associate

    4 months ago

    Woodbridge, Canada Young Drivers of Canada Full time

    **Are you a people person with great communication skills?** **Do you have office/customer service experience and above-average computer skills?** Young Drivers of Canada is looking for people like you! Join Canada’s largest driver training organization as a Customer Service Associate in our National Customer Service Centre. As part of our National...

  • Customer Service Associate

    5 months ago

    Woodbridge, Canada Young Drivers of Canada Full time

    **Are you a people person with great communication skills?** **Do you have office/customer service experience and above-average computer skills?** Young Drivers of Canada is looking for people like you! Join Canada’s largest driver training organization as a Customer Service Associate in our National Customer Service Centre. As part of our National...

  • Customer Service Representative

    1 month ago

    Woodbridge, Canada Young Drivers of Canada Full time

    **Are you a people person with great communication skills?** **Do you have office/customer service experience and above-average computer skills?** Young Drivers of Canada is looking for people like you! Join Canada’s largest driver training organization as a Customer Service Associate in our National Customer Service Centre. As part of our National...

  • Customer Service and Operations Coordinator

    4 months ago

    Woodbridge, Canada AWT Labels & Packaging Full time

    From award winning label and packaging solutions, to printed promotional materials, to direct mail, to envelope manufacturing ASL Print FX’s goal is to enhance and protect our customers’ brand. Based in Vaughan, our company’s primary focus revolves around crafting highly embellished labels for industries such as Wine and Spirits, Health & Beauty, Food...

  • Customer Service Manager

    5 months ago

    Woodbridge, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Team Manager, Customer Service

    5 months ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: The Team Manager, Customer Service provides proactive leadership in a fast-paced call center environment. The position requires the ability to lead the team in achieving key performance indicators while having targets to meet personally as well. The individual serves as a coach and mentor for direct reports with a “lead by example”...

  • Team Manager, Customer Service

    4 months ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: - The Team Manager, Customer Service provides proactive leadership in a fast-paced call center environment. The position requires the ability to lead the team in achieving key performance indicators while having targets to meet personally as well. The individual serves as a coach and mentor for direct reports with a “lead by example”...

  • Customer Service Representative

    5 months ago

    Woodbridge, Canada Westlake Pipe and Fittings Full time

    **_We build communities, let us build your career_** **Why choose NAPCO?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Program - Annual Incentive Bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition Reimbursement Program -...

  • Customer Service Representative

    5 months ago

    Woodbridge, Canada Westlake Royal Building Products Full time

    **SUMMARY** Supporting all of Royal Exterior Brands, The Customer Care Representative will be the first point of Contact for end user inquiries and after sales issues (Including Warranty claims, level 1’ technical inquiries, Marketing initiative support and other general Consumer Inquiries). The role requires a high level of competency in core tasks as...

  • Business Development Manager of Warehousing and Supply Chain Services

    1 month ago

    Woodbridge, Canada Challenger Motor Freight Inc. - Corporate Headquarters Full time

    Warehouse and Supply Chain Development ManagerThe Director of Warehouse and Supply Chain Services will be responsible for the management of our operating buildings that provide warehouse solutions, transloading, and special projects. The individual will work with the VP of Operations across Canada, including Sales, to understand business requirements based...

  • Business Development Manager of Warehousing and Supply Chain Services

    1 month ago

    Woodbridge, Canada Challenger Motor Freight Inc. - Corporate Headquarters Full time

    Warehouse and Supply Chain Development ManagerThe Director of Warehouse and Supply Chain Services will be responsible for the management of our operating buildings that provide warehouse solutions, transloading, and special projects. The individual will work with the VP of Operations across Canada, including Sales, to understand business requirements based...

  • Customer Service Representative-highway 27

    5 months ago

    Woodbridge, Canada Scotiabank Full time

    Requisition ID: 200778 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Appliance Service Technician

    5 months ago

    Woodbridge, Canada Kampen Appliance Service Full time

    **Appliance Service Technician** The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards for customer service excellence. **Main Responsibilities** - Consult and...

  • Appliance Service Technician

    5 months ago

    Woodbridge, Canada Kampen Appliance Service Full time

    **Appliance Service Technician** The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards for customer service excellence. **Main Responsibilities** - Consult and...

  • Appliance Service Technician

    5 months ago

    Woodbridge, Canada Kampen Appliance Service Full time

    **Appliance Service Technician** **Join a Great Team with a Great Work Environment!** The Service Technician is responsible for providing courteous and professional technical service to all of Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards of customer service...

  • Customer Service Coordinator

    3 weeks ago

    Woodbridge, Canada Elac Research Inc. Full time

    The Customer Service Coordinator customer service functions to ensure smooth operations and high levels of customer satisfaction. This role involves handling customer inquiries and orders, communicating with suppliers, placing and tracking orders, and performing light accounts receivable tasks. **Key Responsibilities**: - **Customer Service**: - Process...

  • Customer Service Representative

    5 months ago

    Woodbridge, Canada Dynamic Tire Corp Full time

    **Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)** Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of...

  • Customer Service Coordinator

    5 months ago

    Woodbridge, Canada Home Stairlift Rentals Ltd. Full time

    Responsibilities: - Contact Customers to follow up on Annual Maintenance on a daily basis, sales related - Handle escalated customer inquiries and complaints in a professional and timely manner - Maintain accurate records of customer interactions and transactions - Provide technical support on the phone to aid in assisting corrective action - Prepare daily...