Customer Service Coordinator

3 months ago


Woodbridge, Canada Elac Research Inc. Full time

The Customer Service Coordinator customer service functions to ensure smooth operations and high levels of customer satisfaction. This role involves handling customer inquiries and orders, communicating with suppliers, placing and tracking orders, and performing light accounts receivable tasks.

**Key Responsibilities**:

- **Customer Service**:

- Process customer orders, ensuring accuracy and timely fulfillment.
- Address and resolve customer issues or complaints, escalating to higher management if necessary.
- Maintain customer order records and update customers on order status.
- **Supply Chain Management**:

- Communicate with suppliers to place orders, track shipments, and resolve any issues related to procurement.
- Monitor and manage inventory levels to ensure timely availability of products.
- Maintain accurate records of orders, shipments, and supplier interactions.
- Coordinate with internal teams to ensure alignment between supply chain and production schedules.
- **Accounts Receivable**:

- **Perform light AR tasks including generating invoices, tracking payments, and following up on overdue accounts.**
- Assist with reconciliation of accounts and preparation of financial reports as needed.
- Process Improvement:

- **Identify opportunities for process improvements within supply chain and customer service functions.**:

- Implement and monitor changes to enhance efficiency and customer satisfaction.**Qualifications**:

- **Education**: High school diploma or equivalent; associate’s or bachelor’s degree in business administration, supply chain management, or a related field preferred.
- **Experience**: Previous experience in supply chain coordination, customer service, or a similar administrative role is preferred.
- **Skills**:

- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with ERP systems.
- Basic understanding of accounts receivable processes.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.

**Working Conditions**:

- Office environment with standard working hours.

**Compensation**:

- Competitive salary based on experience.
- Benefits package

Pay: $40,055.22-$66,854.89 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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