Front Desk Agent/ Customer Service

5 months ago


Woodbridge, Canada Medrehab Group Full time

Preference will be given to those with sales and/or marketing background and those who have worked in the Physiotherapy and Rehabilitation field.

**Duties**:

- Able to build rapport quickly with patients
- Excellent customer interaction and engagement
- Joy of working directly with customers and getting them to rebook
- Confident with promoting and selling wellness services and products
- Insightful. Good at anticipating patient and staff needs
- Friendly, empathetic and courteous
- Positive energy and respectful attitude
- Task oriented, with a mature, responsible work ethic

Administrative Duties:

- Scheduling and patient management
- Answering and routing phone calls
- Greeting visitors
- Detail oriented. Able to process and track Motor Vehicle Accident claims.
- Calling Insurance companies for coverage details
- Front desk admin organization
- Patient experience management

**Skills and Experience**
- Must have minimum Secondary School Diploma
- Excellent written and oral communication skills
- Strong customer interaction and engagement
- Self-motivated individual with ability to work independently and within a team
- Must be able to Multi-task in busy environment and be task oriented
- Previous office and administrative experience

**Salary**: $18.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you currently enrolled in School?

**Experience**:

- Front desk/Customer Service: 2 years (required)
- physiotherapy clinic: 1 year (preferred)

Work Location: In person


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