Appliance Service Technician

7 months ago

Woodbridge, Canada Kampen Appliance Service Full time

**Appliance Service Technician**

The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards for customer service excellence.

**Main Responsibilities**
- Consult and diagnose premium residential appliances’ malfunction in customer’s homes and in shop as necessary
- Repair premium residential appliances in customer’s homes and in shop as necessary
- Organize and maintain a clean and safe work environment in customers homes, following safety rules, polices and procedures
- Trace electrical circuits, follow, diagrams and conduct tests to locate shorts and grounds
- Provide customers with information regarding the operation and appliance maintenance ensuring customers fully understand the situation and are satisfied
- Complete required written documentation for customers such as estimates (including recommendations on whether appliance repair or replacement is a better choice), invoices and purchase orders and collect payments
- Proactively promote other services and programs to customers
- Operate and maintain company vehicle along with managing the inventory of truck stock to ensure appropriate parts are available for services calls
- Attend manufacturer training to keep up to date on new products
- Meet or exceed all Kampen’s “Customer Service Promise” performance standards.

**Essential Requirements**:

- Minimum of 3 years of related experience (appliance experience preferred but not necessary)
- Demonstrated technical expertise
- Excellent customer service skills
- Trouble shooting mindset
- Detail oriented, diligent and organized
- Ability to work independently and as a part of a team
- High school diploma
- Valid driver’s licence and basic knowledge of the GTHA
- Strong verbal and written communication skills

**Assets**:

- G2 gas license (or willingness to be trained)
- ODP (Ozone Depletion Prevention) Card

**What Kampen Offers**:

- Excellent compensation package
- Health and dental benefits
- Company van and tools for services calls (Schedule is Monday - Friday, 8:00am
- 5:00 pm)
- Progressive and positive working environment
- Great working conditions in high end homes
- Career development
- extensive training and support will be provided

Kampen is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify GBC and we and Kampen will work with you to meet your needs.

**About GBC HR**

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- mechanical: 3 years (preferred)

Work Location: In person

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