Salesforce Product Analyst

6 months ago

Toronto, Canada NTT DATA Full time

We are currently seeking a **Salesforce Product Analyst **to join our team **HYBRID** in the** Toronto, ON, Canada**
- Working closely with our business stakeholders, product managers, and engineers to comprehend the business processes at a detailed level.
- Work with Salesforce CPQ and CLM Mandate
- Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions and detailing out the user stories in the agile sprints for the scrum team to work upon.
- Attending daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
- Identifying business process improvements and opportunities for automation.
- Documenting work using flow charts, written descriptions, screenshots, and videos.
- Participating in roadmap planning and identifying touch points in multi-cloud implementations.
- Reacting to process and product-related questions and escalating issues to the correct team or to the management as necessary.
- As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, test execution, and status reporting.
- Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members.

**Basic Qualifications**:

- 4+ Years of experience in enterprise software as an analyst or product owner.
- Mus have experience with Salesforce CPQ and CLM Mandate.
- Experience within CPQ and/or Contract Lifecycle Automation.
- Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
- Clear verbal communicator, with the ability to effectively interact with the Business stakeholders to drive the discussion.
- Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline.
- Experience with delivering product features within the Salesforce ecosystem.

**_About NTT DATA Services:_**_ _**

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

INDIST

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