Csg Product Manager

7 months ago

Toronto, Canada Salesforce Full time

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for Success Offers. We maintain a multi-year roadmap for our portfolio, develop research-backed cases for Offer development and positioning, and lead the entire portfolio from design to end-of-life. We adhere to a governance framework to effectively manage and co-ordinate cross-functional work. Once offers are launched, we measure Offer performance and identify changes to improve the experience customers and Salesforce employees have with our Offers.

**Role Description**:
**Responsibilities include**:

- Partner closely with internal teams and customers to understand the product strategy and use cases to develop customer narratives, messages, and compelling thought leadership content, to evangelize the value of our solutions and products
- Ensure adherence to the Product and Offer Lifecycle Process that governs product/feature launches and Success Plan offers
- Define the program scope, success measures, and schedule
- Define program roles, responsibilities and deliverables of performing program team members
- Manage program execution, identify risk, and develop complete risk mitigation strategies
- Act as the communications conduit with executive sponsors and the steering committee; conduct briefings and deliver executive status updates
- Ensure final program deliverables in alignment with business goals
- Continuously improve the launch process to increase efficiency, reduce risk, and improve quality

**Your Impact**:
Successful Program Managers manage their programs top-down to deliver program objectives in alignment with organizational strategy and business goals.

Encouraged contributions include:

- Ensure Product and Success Plan launches produce measurable business outcomes
- Consistently deliver Product and Success Plan launches that can be successfully sold and delivered at GA
- Drive efficient and effective execution by all stakeholders
- Ensure the executive sponsor and steering committee members are appropriately advised and involved in program decisions and risk management
- Help mature the Governance and PMO function across skills requirements, process and management reporting

**Minimum Requirements**:

- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Demonstrated ability in program management, preferably with experience in product development in the software as a service industry
- Proven experience managing cross-functional program teams
- Strong communication and collaboration skills, with the ability to influence and negotiate effectively with stakeholders at all levels of the organization
- Demonstrated ability to develop and implement launch plans in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and change
- Ability to navigate through abstract concepts and structure the problems and challenges

**Preferred Requirements**:

- Process improvement and transformation experience
- MBA
- Experience as a Program Manager for professional services or support offer launches
- Scrum master certification (CSM), PMI or PrMI certification

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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