Operations Analyst

6 months ago

Toronto, Canada Salesforce Full time

Job Category

Operations

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Responsibilities**:

- Provide internal opportunity management support to Renewal Managers on pre
- and post-renewals.
- Perform incremental revenue calculations.
- Work with Sales Operations on opportunity management issues and provide assistance and suggestions for improving the forecasting process
- Deconstruct and solve complex forecasting issues.
- Ensure all approved requests have been properly documented in accordance to Renewals processes, escalated to the appropriate approval level, and resolved within SLA.
- Effectively communicate requirements and respond to RMs on questions regarding policies and processes.
- Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or workaround based on that analysis.
- Participate in new process development and process improvement projects, as well as other ad hoc projects.
- Share best practices with and provide cross-training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base.
- Establish strong relationships with Renewals, Sales Ops, Pricing Team, and other internal resources as appropriate.
- Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations.
- Gain strong level of expertise in the Salesforce Application.

**Required Skills/Experience**:

- 2+ years of business experience, including a proven track record of performance and transformation within an operations, data analyst or a systems integration role. You’ve got a knack for problem solving
- Demonstrated success in program or project management related to business processes, business metrics, business systems, and relationships between organizations within a large enterprise.
- Strong organizational, operational, and analytical skills.
- Excellent verbal and written communication skills, with the ability to communicate effectively and concisely with different levels of management (business & technical)
- Strong knowledge of spreadsheet tools, MS Excel / Google Sheets.
- Excellent team player who is able to work with virtual and global cross functional teams.
- Ability to set priorities and manage multiple work streams with limited guidance in a fast paced environment.
- Ability to navigate productive conflict.
- Bachelor's Degree in a business, data, or equivalent experience.

**Preferred Skills/Experience**:

- Experienced using SQL / SOQL / Python in data analysis and data manipulation.
- Knowledge and understanding of Salesforce tools and database structure.
- Knowledge of Salesforce product and platform features, capabilities, and best use.

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

**For British Columbia-based roles, the base salary hiring range for this position is CAD 69,600 to CAD 95,700.**:

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