Salesforce Product Analyst

3 days ago

Toronto, Canada NTT DATA Full time

**Req ID**: 281325

We are currently seeking a Salesforce Product Analyst to join our remote team.

**Position Overview**:
As a Product Analyst, you will play a crucial role in understanding and interpreting customer data to uncover needs and opportunities. This position involves working closely with Product Managers, Product Owners, and cross-functional Agile teams-including engineers and designers-to influence product strategies and ensure successful outcomes. Your insights will directly contribute to the development and refinement of products and services that meet both customer and business objectives.

**Key Responsibilities**:

- Conduct in-depth analyses of customer data to identify patterns, trends, needs, and opportunities
- Work alongside cross-functional teams to validate problems and assist in developing solutions that are valuable, feasible, viable, and usable
- Collaborate with stakeholders, including product managers, to capture and define features, user stories, and assist in defining product roadmaps
- Validate hypotheses through customer feedback to ensure product alignment with user needs
- Monitor and analyze product metrics, such as user engagement and satisfaction, to provide actionable insights aimed at enhancing product performance
- Ensure close collaboration with design and engineering teams to meet customer and business requirements
- Develop necessary supporting documentation such as how-to guides, user manuals, and feature descriptions
- Engage in all facets of the Agile process, including sprint planning, backlog refinement, demos, and retrospectives

**Required Qualifications**:

- Proven experience in data analysis, product management, or a similar role in a tech-driven environment.
- Salesforce knowledge is a must

**Preferred Qualifications**:

- Bachelor's degree in Business, Marketing, Computer Science, Data Science, or a related field.
- Strong analytical skills with proficiency in data analysis tools and methodologies. Familiarity with Agile methodologies is preferred.
- Excellent communication and collaboration skills, capable of working effectively across multiple teams.
- Strong problem-solving abilities with a keen eye for identifying trends and extracting meaningful insights from vast data sets.

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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