Operations Analyst-2

6 months ago

Toronto, Canada Salesforce Full time

Job Category

Operations

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Salesforce is looking for a data-oriented Operations Analyst for Renewals Operation who will play a crucial role in optimizing our processes through data-driven insights. The role will maintain critical business processes, improve data quality, and drive new business operations within the Renewals Operation organization. It is a highly impactful role as you’ll be propping up a new business process as well as implementing changes to current operations using data wizardry.

**Responsibilities**:

- Execute data quality cleansing, validation, and input activities with acute attention to detail and accuracy
- Design and implement data-driven solutions using SQL/SOQL and Python to enhance operational efficiency.
- Develop new automation tools to support our people and processes.
- Work closely with IT and support teams to seamlessly integrate analytical solutions into existing systems.
- Document enablement material to ensure proper training and end-user acceptance.
- Identify and analyze data quality concerns and propose solutions to mitigate or resolve them.

**Required Skills/Experience**:

- 2+ years of analytical experience, ideally in Renewal Operations, Sales Operations, Business Operations, Product Management, Business Technology, or related fields.
- Experienced using SQL / SOQL / Python in data analysis and data manipulation.
- Strong knowledge of spreadsheet tools, MS Excel / Google Sheets.
- Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

**Preferred Skills**:

- Prior experience automating manual processes using Python.
- Strong analytical skills with the ability to detect patterns and analyze disparate data.
- Outstanding problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations.
- Self-starter with a record of success in a collaborative, fast-paced environment.
- Excellent time management skills with the ability to organize and prioritize effectively.
- Strong written business communication and verbal presentation skills.
- Knowledge and understanding of Salesforce tools and database structure.
- Knowledge of Salesforce product and platform features, capabilities, and best use.

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.

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