Lead Specialist

7 months ago

Montréal, Canada Cosmetic Physician Partners Full time

**Job Title**:Lead Specialist

**Company**: CPP Clinics

**Location**: Montreal, Canada

**About CPP Clinics**:
CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

**Role Overview**:
As a Lead Specialist at CPP Clinics, you will play a pivotal role in converting leads into bookings through outbound calling initiatives. You will be a key member of our team, supporting multiple medspas under the CPP umbrella. This role will involve piloting a centralized customer contact center, collaborating closely with the CRM lead to develop and implement automations, processes, and training strategies. Additionally, you will support patient acquisition and retention efforts, ensuring an exceptional experience for new patients while maintaining operational excellence.

**Key Responsibilities**:

- Outbound Calling: Initiate and manage outbound calls to prospective clients, engaging them in conversations about our services and guiding them through the booking process.
- Lead Conversion: Effectively communicate the value proposition of CPP Clinics and our range of medical aesthetics treatments to potential clients, with the goal of converting leads into bookings.
- Customer Relationship Management: Build and maintain positive relationships with leads, providing personalized assistance and addressing any inquiries or concerns they may have.
- Consultative Selling: Educate patients about CPP Clinics' services, overcoming objections and providing a “white glove” experience before they visit our clinics.
- Scheduling: Schedule and confirm consultation and treatment appointments, ensuring efficient clinic operations.
- Data Management: Accurately record and maintain lead information, appointment details, and other relevant data in CRM systems, ensuring data integrity and confidentiality.
- Performance Monitoring: Monitor and track outbound calling metrics and performance indicators, identifying areas for improvement and implementing corrective actions as needed.
- Training Support: Assist in the development and delivery of training materials and resources for customer contact center staff, ensuring alignment with company standards and best practices.
- Collaboration: Work closely with the CRM lead to pilot and optimize a centralized customer contact center, contributing insights and feedback to enhance processes and strategies.

**Qualifications**:

- Previous experience in outbound calling, telemarketing, or sales is preferred.
- Strong interpersonal and communication skills, with the ability to engage effectively with leads and build rapport.
- Interest in medical aesthetics and a willingness to learn about our services and treatments.
- Friendly and outgoing personality, with a customer-centric approach to service delivery.
- Ability to work collaboratively in a team environment and adapt to evolving processes and technologies.
- Proficiency in CRM systems and Microsoft Office suite is an asset.
- Ability to multitask and manage time effectively to meet individual sales metrics.
- Flexibility in working hours, including evenings and weekends.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and development opportunities.
- Access to medical aesthetics treatments at discounted rates.
- Dynamic and supportive work environment with opportunities for career advancement.

**Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.**

A1BLS4tS2e

  • Lead SEO Specialist

    7 months ago

    Montréal, Canada Aylo Careers Full time

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and...

  • Ocm Specialist Lead

    7 months ago

    Montréal, Canada Aarorn Technologies Inc. Full time

    **Job Title**:OCM Specialist lead **Job Location**: Montreal/Mirabel, QC **Your mission** Reporting to the Section Chief PMTD - IM Separation and PLM Transformation, the OCM Specialist lead role will consist in anticipating and mitigating risks related to impacted by recommending and managing communications, training and deployment such that the...

  • Product Specialist Lead

    7 months ago

    Montréal, Canada Adacel Full time

    Location: Montreal, Canada _ - Job Status: Full Time _ - Date Posted: // _ Position Summary: The Product Specialist Lead is an Air Traffic Manager (ATM) Subject Matter Expert who is expected to have an in-depth knowledge of the Air Traffic Management Adacel products to facilitate the support, training, testing, validation of the systems. S/he will...

  • Lead Specialist

    5 months ago

    Montréal, QC, Canada Cosmetic Physician Partners Full time

    **About CPP Clinics**: CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care. **Job Title**:Lead Specialist **Company**: CPP...

  • Team Lead Delivery Service Specialist

    7 months ago

    Montréal, Canada Metro Supply Chain Full time

    JOB SUMMARY Reporting to the Driver Supervisor the Team lead Delivery Service Specialist’s primary responsibility is to help the supervisor in managing the team of drivers, and at the same time to be a valuable and exemplary team member. The Team lead Delivery Service Specialist also executes the primary duties of a Delivery Service Specialist by providing...

  • Quoting Specialist Team Lead

    7 days ago

    Montréal, Canada Genetec Full time

    **The team**: Genetec’s success begins with its valuable teammates. Genetec’s dedication to its employees’ well-being and development has led to winning the award of Montreal’s top employer for over 16 consecutive years. The company offers a wide variety of attractive work and career development benefits, in a corporate culture built on trust and...

  • Lead Proposal Specialist

    2 weeks ago

    Montréal, Canada Mercer Full time

    We are seeking a talented individual to join our Regional Market Development (RMD) team at Mercer**.** This role can be based in Toronto, Vancouver, Calgary, Montreal, or Halifax, and it is a hybrid role with the requirement of working at least three days a week in the office. As a **Lead Proposal Specialist**, you will be responsible for writing and...

  • Telecommunications Technical Lead

    6 months ago

    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Team Lead, Professional Banking Specialist

    7 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 194547 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The incumbent is responsible for leading the sales management of a team of Healthcare and Professional Banking Specialists for an assigned territory/market ensuring business strategies, plans and initiatives are...

  • Lead Payroll Specialist

    4 months ago

    Montréal, QC, Canada Cosmetic Physician Partners Full time

    CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care. The Payroll Specialist is primarily responsible for processing payroll...

  • Practice Lead, Cloud Infrastructure

    7 months ago

    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • IT Team Lead

    1 week ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**:We provide an eCommerce platform for activities and...

  • Team Lead, Procurement

    6 months ago

    Montréal, Canada Aylo Careers Full time

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and...

  • Team Lead, IT Business Analysis

    2 days ago

    Montréal, Canada Telecon Inc. Full time

    Do you enjoy developing professional relationships, improving enterprise processes, and maximizing the value of technological investments? Do you know how to lead a team of IT specialists and want to make a positive impact on their career development? We need you! Telecon is looking for a Business Analysis Team Lead who will play a strategic role by...

  • Marketing Lead

    4 days ago

    Montréal, Canada MindGeek Careers Full time

    As the Lead Marketing Specialist, you will be responsible for the marketing roadmap's strategy and our presence on social media outlets. **What you'll be doing**: - Content Marketing - B2B Content Strategy - B2B Content Generation - Sprint planning and Grooming, task assignment and distribution among team members based on their areas of expertise - Team...

  • Team Lead Continuous Improvement

    7 months ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Reporting directly to the Director Operational Excellence, the Team Lead Continuous Improvement will act both as an expert in continuous improvement within his/her region, and as a leader for a small team of Continuous Improvement Specialists. This role will work with and influence our operations teams to address operational...

  • IT Business Analyst

    4 days ago

    Montréal, Canada Telecon Full time

    Do you enjoy developing professional relationships, improving enterprise processes, and maximizing the value of technological investments? Do you know how to lead a team of IT specialists and want to make a positive impact on their career development? If so, this is the opportunity for you! Telecon is looking for a Business Analysis Team Lead who will play...

  • IT Help Desk Lead

    5 days ago

    Montréal, Canada Paper - Internal Full time

    Paper is looking for an IT Help Desk Lead to join our team. Reporting to the IT Manager, the IT Help Desk Lead is a hands-on role that works to ensure the resolution of all technical issues. The IT Help Desk Lead will support our help desk team to provide outstanding customer service to our employees with their day-to-day IT needs along with finding creative...

  • Specialist Data and Analytics

    3 months ago

    Montréal, QC, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best...

  • Continuous Improvement Specialist

    8 months ago

    Montréal, Canada Newforma Full time

    **Job Title**: Continuous Improvement Specialist/Scrum Master **Company**: Newforma (AEC Product Engineering Company) **Location**: [City, State] **Job Summary**: Newforma, a leading AEC product engineering company, is seeking a highly motivated and experienced Continuous Improvement Specialist/Scrum Master to join our dynamic team. As a Continuous...