Team Lead Delivery Service Specialist

5 months ago

Montréal, Canada Metro Supply Chain Full time

JOB SUMMARY
Reporting to the Driver Supervisor the Team lead Delivery Service Specialist’s primary responsibility is to help the supervisor in managing the team of drivers, and at the same time to be a valuable and exemplary team member. The Team lead Delivery Service Specialist also executes the primary duties of a Delivery Service Specialist by providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Team lead Delivery Service Specialist creates collaborative and valuable relationships on the team as well as a positive customer experience by understanding and meeting his or her team members’ needs as well as the customers’ needs. Success in this role will be determined by positive interaction with team members (internal customers) and external customer satisfaction through on time, accurate deliveries. Providing a positive customer interaction each and every time you interface with the internal and external customers is fundamental.

RESPONSIBILITIES
- Operating a cube van, conducts deliveries on predetermined route using a GeoTab GPS system to provide accurate on time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
- Replaces the Drivers Supervisor when the supervisor is absent
- Strict adherence to completion of all documentation according to SOPs including; manifests, obtaining signatures, use of safety tabs etc.
- At the Metro Hub in Montreal loads totes with product into the van for delivery in a manner that prevents damage to the product.
- Travels to other Metro spokes or to Concord, ON spoke if required
- Adheres to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintains a clean delivery van, performs daily pre/post shift safety inspections and advises the Supervisor of any concerns or service recommendations.
- Follows all SOPs regarding the safeguarding of Metro and its Customers property against theft.
- Works with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transports the unaccepted product back to the DC, according to SOP.
- Works with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
- Establishes a positive relationship with all team members (Drivers), by being an example of positive attitude, good behaviour, attendance and high performance and by listening to his or her team members’ needs
- Establishes a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
- Adheres to established uniform requirements, maintains a professional image and handles all client interactions in a courteous, customer-oriented manner.
- Demonstrates and promotes Metro’s Our WAY values on a daily basis.
- Other duties as assigned.

EXPERIENCE
- One-year experience delivering with us is preferred
- Valid “G” or “Class 5” driver licence with a clean driver abstract.
- Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred.
- Experience or comfortable using an on-board GPS navigation system.
- Must agree to a criminal background check and credit check.

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset

EDUCATION
- Completion of secondary school is preferred or equivalent experience.

Should you require accommodation for a special ability or need during any stage of the recruitment process, please contact a member of our Human Resources Team.

  • Delivery Driver

    5 months ago

    Montréal, Canada KH Parcel Delivery Service Full time

    KH service de livraison de colis est une entreprise en pleine croissance à Montreal, Si vous êtes une personne travailleuse et que vous recherchez une excellente rémunération dans un environnement au rythme rapide, vous êtes assuré de trouver votre entreprise ici. Vous devez avoir un rythme rapide et être un apprenant rapide. Incontournables: -...

  • Team Lead, Service Delivery

    4 months ago

    Montréal, Canada TTEC Full time

    Team Lead, Service Delivery **Team Lead, Service Delivery** Bringing smiles is what we do at TTEC... for you and the customer. As a Service Delivery Team Lead working remotely in Canada, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

  • Delivery Driver

    2 weeks ago

    Montréal, QC, Canada KH Parcel Delivery Service Full time

    KH service de livraison de colis est une entreprise en pleine croissance à Montreal, Si vous êtes une personne travailleuse et que vous recherchez une excellente rémunération dans un environnement au rythme rapide, vous êtes assuré de trouver votre entreprise ici. Vous devez avoir un rythme rapide et être un apprenant rapide. Incontournables: -...

  • Service Delivery Team Lead

    2 months ago

    Montréal, QC, Canada MSP OPERATIONAL CORP Full time

    MSP Corp. Powered by Groupe Access is a leading Cyber Security and Information Technology (IT) services firm in Canada. We are committed to delivering top-tier services and solutions to our clients. As we continue to grow, we are seeking a dedicated** **Service** **Delivery Team Lead** our dynamic team. Reporting directly to the Manager of Managed Services...

  • IT Delivery Lead

    4 months ago

    Montréal, Canada National Bank of Canada Full time

    As a Delivery Lead in the Digital Studio team at National Bank, you'll act as a specialist in agility and IT delivery. Through your management and mobilization skills, your experience in organizing, managing, and delivering IT projects, as well as your knowledge of Scrum and SAFe, you have a positive impact directly on our client's experience and on our...

  • Aerospace Delivery Assurance Specialist

    5 months ago

    Montréal, Canada Trigo ADR Americas Full time

    **Job Summary** As a Delivery Assurance Specialist (DAS), you will be working as a vital link between the Prime Aerospace customers and their supplier base to improve delivery performance by tracking, validating, expediting and reporting real time part delivery status. Applicants must have solid manufacturing experience with focus on root cause analysis and...

  • Service Delivery Lead

    5 months ago

    Montréal, Canada MSNS HR TECHNOLOGY LLC Full time

    **Role: Service Delivery Leader** **Duration: Fulltime/ Fixed Contract** **Salary: CAD 120K + Standard Benefits** **Location: Montreal, QC** **Skills Required**: - Overall experience of around 15+ years in managing large teams across borders - Experience working for managing complex IT setup of organization with 10+ branches - Proficiency in French...

  • Team Lead Continuous Improvement

    5 months ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Reporting directly to the Director Operational Excellence, the Team Lead Continuous Improvement will act both as an expert in continuous improvement within his/her region, and as a leader for a small team of Continuous Improvement Specialists. This role will work with and influence our operations teams to address operational...

  • Lead Specialist

    4 months ago

    Montréal, Canada Cosmetic Physician Partners Full time

    **Job Title**:Lead Specialist **Company**: CPP Clinics **Location**: Montreal, Canada **About CPP Clinics**: CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing...

  • Delivery Lead

    5 months ago

    Montréal, Canada OpenBet Full time

    Company Description **OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide. OpenBet’s mission is to **power...

  • Delivery Lead

    5 months ago

    Montréal, Canada OpenBet Full time

    Company Description **OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide. OpenBet’s mission is to **power...

  • Routing Team Lead

    4 months ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Description: The Routing Team Lead is responsible for ensuring that all Stations are assigned and that the Route Planners they oversee are regularly reviewing their assigned stations. They are to investigate and resolve issues that occur during the night, such late truck departures and late optimizations and provide a...

  • Team Lead, Professional Banking Specialist

    5 months ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 194547 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The incumbent is responsible for leading the sales management of a team of Healthcare and Professional Banking Specialists for an assigned territory/market ensuring business strategies, plans and initiatives are...

  • Regional Delivery Lead

    5 months ago

    Montréal, Canada Bristol-Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Team Lead, Solution Delivery

    5 months ago

    Montréal, Canada BRP Full time

    As the Team Lead - Solution Delivery - Direct to Consumer you will play a pivotal role in delivering to market a variety of initiatives to fuel our Digital Retail D2C (direct to consumer) and Omnichannel Experience strategy. You will partner with multiple teams: Digital, Product Design, Marketing, Dealerships, SAP implementation, as well as other partner...

  • Lead Specialist

    2 months ago

    Montréal, QC, Canada Cosmetic Physician Partners Full time

    **About CPP Clinics**: CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care. **Job Title**:Lead Specialist **Company**: CPP...

  • Team Lead

    5 months ago

    Montréal, Canada National Bank of Canada Full time

    ** Please take note that the job is based in Toronto ** National Bank Independent Network (NBIN) is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM), and is a Carrying Broker to IIROC registered Introducing Brokers (IB)...

  • Manager, Service Delivery Manager

    6 months ago

    Montréal, Canada Avanade Full time

    Job Description As a Service Delivery Manager, you are responsible for managing the day-to-day activities of the service delivery team and the overall performance and growth of your assigned portfolio. You will have the opportunity to work with multi-disciplinary global teams (Capabilities/Service offering sales and technology lead) to define and implement...

  • Team Lead, User Support

    4 months ago

    Montréal, Canada Medisca Full time

    Job Details Description Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical...

  • Team Lead Fp&a

    5 months ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is a leader in the delivery market for e-commerce customers in Canada. With 2000 employees, the company is growing rapidly and will be a key player in the logistics technology and delivery platform sector for years to come. Our goal is simple: in a constantly evolving industry, we don't just keep up. We take the lead....