Customer Support Coordinator

6 months ago

Toronto, Canada Xylem Full time

We’re Hiring a Customer Support Coordinator

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program,

**Xylem Watermark**



**THE ROLE**: The Customer Support Coordinator provides a variety of sales-related support and assistance to both internal and external customers. Works as part of a virtual regional team. Respond promptly to customer inquiries and maintain a positive, empathetic, and professional attitude toward customers at all times. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

**CORE RESPONSIBILITIES**:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- ** Order Management**: Processes orders for products and/or services from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
- ** Project Coordination**:Plans, monitors, and manages customer projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks, and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs. At the higher levels, incumbents manage large multifaceted projects; at lower levels, incumbents may be concerned with clearly identifiable elements or functions within a larger project.
- ** Post Sale Technical Support**: Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- ** Customer Billing Resolution**: Investigates, analyzes, and negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization. Identifies solutions that address billing issues and presents appropriate resolution options to customers. Negotiates and authorizes billing settlements within established limits and adjusts customer accounts.
- ** Warranty**: Processes, reviews, and administers warranty claims, including repairs and refunds. Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development, finance, and others to ensure cross-functional communication and resolution of product issues and control warranty costs. Analyzes feedback from the field and warranty statistics to prevent recurring problems. Assists in the resolution of product and system weaknesses for servicing products.
- ** Discretion/Latitude**: Works under only general direction. Works independently; may instruct or coach (but not manage) other Customer Support staff. Independently determines and develops an approach to external or internal customer solutions. Work is reviewed upon completion for adequacy in meeting objectives.
- ** Knowledge, Skills & Abilities**: Perform many of the same activities as the intermediate level although they may be assigned to more complex and/or important products, services, and promotions. Typically receives and/or places telephone calls that are non-routine and require deviation from standard screens, scripts, and procedures and liaises with sales and technical staff to keep them up to date with customer needs.
- ** Problem Solving**: Supports external or internal customers with complex issues. Answers non-routine questions that require deviation from standardized procedures. Investigates, analyzes, and solves complex customer billing, technical, and contract issues. Requires extensive knowledge of the company's products and services.
- ** Liaison**: Contacts are primarily with direct customers, channel partner staff, Xylem sellers, immediate supervisor, and other CSRs in the section or group. May represent Customer Support and/or lead special continuous improvement projects.
- Participation in Xylem Watermark volunteer activities

**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification**:

- 5+ years’ of relevant experience
- Bachelor’s degree in related f

  • Coordinator, Customer Support

    6 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: Be EPIC! Our Values are entrepreneurial, passionate, innovative and customer-centric. Named one of Canada’s Fastest-Growing companies for 14 years in a row, we are looking for an epic Customer Support Coordinator to join our team. **About You**: You are a deadline oriented Customer Support Coordinator, responsible for handling and prioritize...

  • Multilingual Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Bilingual Customer Support Coordinator

    6 months ago

    Toronto, Canada Chemtrade Full time

    **Job Description**: **Position**:Bilingual Customer Support Coordinator (English/French) **Primary Location**:Toronto, Ontario, Canada **Schedule**:Hybrid work based out of the Toronto Office **Reports To**:Customer Service Supervisor **Compensation**:_ _**_$55,000-$60,000 CAD plus bonus & benefits_ - Salary ranges are determined by role, level, and...

  • Regional Marketing Coordinator

    6 months ago

    Toronto, Canada Campus Support Full time

    **Position**:Regional Marketing Coordinator - Ontario **Location**:4950 Yonge St #33, North York, ON M2N 6K1 (Travel will be required within multiple campuses) **Report To**:Manager, Marketing Communications **Work Hours**:Part time, 20 Hours per week **Salary**:Starting $20/hour **Other Pay**:Paid Cellphone Bill; Mileage if travelling to campuses...

  • Technical Support Advisor

    4 weeks ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...

  • Customer Support Experience Coordinator

    3 weeks ago

    Toronto, Ontario, Canada ABC Fitness Full time

    About ABC FitnessABC Fitness is a leading provider of software and related services for the fitness industry.We have built a reputation for excellence in support for clubs and their members, serving over 41 million members globally.As a fast-growing Software as a Service (SaaS) organization, we offer a comprehensive SaaS club management solution that enables...

  • Coordinator of Services/manager

    4 months ago

    Toronto, Canada ElementsSolus Support Services Full time

    **Unleash Your Potential: Exciting Coordinator of Services Role at Elements and Solus Support Services!** Are you ready to explore a thrilling career opportunity that transcends the ordinary? Elements and Solus Support Services actively seeks dynamic individuals to join us as Coordinator of Services for individuals with experience within the social care...

  • Coordinator of Services/manager

    6 months ago

    Toronto, Canada Elements Support Services Full time

    **Unleash Your Potential: Exciting Coordinator of Services Role at Elements Support Services!** Are you ready to explore a thrilling career opportunity that transcends the ordinary? Elements Support Services actively seeks dynamic individuals to join us as Coordinator of Services for individuals with experience within the Children and Youth Mental Health...

  • Strategic Program Coordinator, Ontario

    3 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    At Wellspring Cancer Support Foundation, we are seeking an exceptional leader to fill the role of Strategic Program Coordinator, based in Toronto. This exciting opportunity will see you overseeing the day-to-day operations of our cancer support programs.The ideal candidate will possess a strong background in program management, volunteer coordination, and...

  • Customer Support Representative

    6 months ago

    Toronto, Canada CMiC Full time

    **Job Overview**: As a CMiC Customer Support Representative (Account Manager) within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of...

  • Customer Service Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Atlantic Full time

    Job Title: Customer Service CoordinatorLocation: [Insert Location]We are seeking a highly skilled and organized Customer Service Coordinator to join our team at Atlantic Packaging. This is a full-time position that requires excellent communication skills, strong organizational abilities, and a passion for providing exceptional customer service.About the...

  • Home Health Support Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    About Home and Community Care Support ServicesWe are a leading provider of home and community care services in Ontario, committed to delivering responsive, accessible, integrated, patient-centred care.Attractive Compensation Package$52,000 - $62,000 per year, depending on experience, with opportunities for advancement and professional growth.Job...

  • Program Manager, Community Support

    2 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Job DescriptionWe are seeking a skilled Program Manager, Community Support to join our team at Wellspring Cancer Support Foundation.About UsWellspring is a network of community-based support centres providing programs that meet the emotional, practical, physical, informational, and functional needs of individuals and families living with cancer. Our mission...

  • Cancer Support Programme Director

    7 days ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Job SummaryWe are seeking an experienced Manager to oversee the daily operations of our Westerkirk House facility in Toronto, providing essential cancer support programs to individuals and families.About UsWellspring Cancer Support Foundation is a network of community-based support centres dedicated to meeting the diverse needs of people affected by cancer....

  • Program Manager for Cancer Support

    7 days ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Centre Manager PositionWe are seeking a highly skilled Centre Manager to join our team at Wellspring Cancer Support Foundation.About the RoleThe Centre Manager will be responsible for the day-to-day management of our cancer support programs operating at Wellspring Westerkirk House in Toronto. This includes managing local volunteer resources, providing...

  • Business Development Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Job Summary:We are seeking a highly motivated Business Development Representative to join our team at Zedd Customer Solutions in Toronto. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting or exceeding established goals.About the Role:Make...

  • Customer Experience Coordinator

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time

    Job DescriptionWe are seeking a Customer Experience Coordinator to provide technical support to our clients. The successful candidate will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing technical support to our clients.The ideal candidate will have a strong background in computer science and excellent...

  • Customer Success Coordinator

    3 months ago

    Toronto, Canada Jagger Full time

    Job Title: Customer Success Coordinator Location: Toronto, Ontario Work Type: Hybrid - Full Time Pay: 60K - 80K About the Company: We are partnered with a global Advertising platform who is revolutionizing the industry. They enable brands to efficiently create, edit, and manage marketing content while ensuring brand consistency. They are looking to bring on...

  • Customer Success Coordinator

    3 months ago

    Toronto, Canada Jagger Full time

    Job Title: Customer Success Coordinator Location: Toronto, Ontario Work Type: Hybrid - Full Time Pay: 60K - 80K About the Company: We are partnered with a global Advertising platform who is revolutionizing the industry. They enable brands to efficiently create, edit, and manage marketing content while ensuring brand consistency. They are looking to bring on...

  • IT Support Coordinator

    6 months ago

    Toronto, Canada Public Health Ontario Full time

    **JR100995** **IT Support Coordinator** **Location**: PHO Corporate Office, 480 University Avenue, Toronto, ON **Department**: Employee, Infrastructure Services **The Role**: To provide technical and administrative services to ensure the delivery of PHO training services, provision of meeting room technology and seminar and convention services. To...