Customer Support Experience Coordinator

3 days ago


Toronto, Ontario, Canada ABC Fitness Full time

About ABC Fitness

ABC Fitness is a leading provider of software and related services for the fitness industry.

We have built a reputation for excellence in support for clubs and their members, serving over 41 million members globally.

As a fast-growing Software as a Service (SaaS) organization, we offer a comprehensive SaaS club management solution that enables club operators to achieve optimal performance.

Job Overview

As a Customer Support Experience Coordinator, you will be the first line of response to our customers over the phone, email, and chat.

You will play a crucial role in ensuring that they and their clients have a world-class experience with Trainerize, our fitness-focused SaaS platform.

Key Responsibilities

  • Trial Support: You'll help customers navigate our free trial and coach them on how Trainerize can benefit their business.
  • Customer Support: You'll respond to customer inquiries using our playbooks and help them solve challenges related to our platform.
  • Customer Feedback: You'll be the voice of the customer, escalating issues and feature requests to our product and development teams.
  • Mastering Trainerize: You'll become an expert on our platform and have opportunities to share your knowledge with the team.

Requirements

To succeed in this role, you should have:

  • Experience with ZenDesk, Hubspot, and Slack
  • Fitness-related background
  • 0-2+ years customer service experience

Preferred Qualifications

  • Comfortable with technology
  • Enjoys supporting business owners be successful
  • Excellent communication skills
  • Organized
  • Love problem-solving
  • Able to multitask with ease
  • Self-starter with a passion for delivering exceptional customer service

What We Offer

  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
  • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws
  • Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
  • And more – so many benefits we couldn't even fit them all here

Salary Information

The estimated salary for this position in Canada is between $41,000 -- $49,400 CAD annually, depending on candidate experience, qualifications, and location.



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