Customer Support Experience Coordinator
3 days ago
About ABC Fitness
ABC Fitness is a leading provider of software and related services for the fitness industry.
We have built a reputation for excellence in support for clubs and their members, serving over 41 million members globally.
As a fast-growing Software as a Service (SaaS) organization, we offer a comprehensive SaaS club management solution that enables club operators to achieve optimal performance.
Job Overview
As a Customer Support Experience Coordinator, you will be the first line of response to our customers over the phone, email, and chat.
You will play a crucial role in ensuring that they and their clients have a world-class experience with Trainerize, our fitness-focused SaaS platform.
Key Responsibilities
- Trial Support: You'll help customers navigate our free trial and coach them on how Trainerize can benefit their business.
- Customer Support: You'll respond to customer inquiries using our playbooks and help them solve challenges related to our platform.
- Customer Feedback: You'll be the voice of the customer, escalating issues and feature requests to our product and development teams.
- Mastering Trainerize: You'll become an expert on our platform and have opportunities to share your knowledge with the team.
Requirements
To succeed in this role, you should have:
- Experience with ZenDesk, Hubspot, and Slack
- Fitness-related background
- 0-2+ years customer service experience
Preferred Qualifications
- Comfortable with technology
- Enjoys supporting business owners be successful
- Excellent communication skills
- Organized
- Love problem-solving
- Able to multitask with ease
- Self-starter with a passion for delivering exceptional customer service
What We Offer
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws
- Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more – so many benefits we couldn't even fit them all here
Salary Information
The estimated salary for this position in Canada is between $41,000 -- $49,400 CAD annually, depending on candidate experience, qualifications, and location.
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