On-boarding & Support Specialist

6 months ago


Hamilton, Canada Ackroo Canada Inc. Full time

We are seeking a highly motivated **Onboarding & Support Specialist** for a permanent full-time position at our Hamilton office. Reporting to the Director of Operations, the technically skilled Support Specialist will be working in a multifaceted role, which requires abilities in _customer service_ and _support_, _product documentation_, _onboarding and training_, and _sales_.

Who is Ackroo?
Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry. Problem solvers, strategic out-of-the-box thinkers, and individuals who are eager to make a difference will thrive in our entrepreneurial environment.

Why join the "Kroo"?
- _ Innovation_: We foster a culture of innovation and out-of-the-box creativity.
- _ Transparency_: Building trust as a team through transparent, open feedback and communication
- _ Collaboration + Teamwork_: Collaborating with a group of passionate, driven people makes our gears run smoothly.
- _ Ownership_: Not only does our team get to own their projects, through our stock options program, they get to be an owner.
- _ Work-life Balance_: Thriving both personally and professionally is key to success at Ackroo. Hybrid work, paid time off, and comprehensive benefits are offered to support your health and wellness.

What you'll do
- Onboard, train, and install Ackroo Online, Point-of-Sale, and Payment products for new and existing merchants
- Answer in-bound calls while providing a premium customer experience
- Process customer collateral orders
- Take ownership of customer issues, troubleshoot, and see problems through to resolution
- Work with internal teams to obtain an in-depth understanding of our products and provide them with pre-sales support
- Identify and document product defects and feature requests
- Upsell and cross sell other product offerings to merchants including AckrooPAY offerings.

What we are looking for:

- Minimum 3 years of experience in a technical support role
- A natural problem solver
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and attention to detail
- Strong customer support skills
- Experience in sales and building customer relations
- Ability to work in a cross-functional team and multi-task across multiple projects and support inquiries
- Intermediate experience with Microsoft Office tools (Word, Excel, Powerpoint)
- Bilingual English/French, an asset, but not required

What we offer
- Salary: $55,000-70,000 (pending on experience)
- Quarterly company bonus' (up to $5k per annum)
- 3 week's vacation + 3 sick days + select company days off
- Employer-paid health and dental benefits
- Stock options
- A fun work environment with a great team and lots of snacks

Ackroo is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. If you need accommodations during the recruitment process, please advise our Talent Acquisition team.



  • Hamilton, Ontario, Canada Access Personal Support, Ltd Full time

    Job OverviewWe are seeking a Support Care Specialist to join our team at Access Personal Support, Ltd.

  • Board Member

    6 months ago


    Hamilton, Canada Umbrella Family and Child Centres of Hamilton Full time

    **JOIN US!** **YOU CAN HELP MAKE HAMILTON THE BEST PLACE TO RAISE A CHILD** For over 30 years, Umbrella Family and Child Centres of Hamilton has offered high-quality child care programs to young children and their families. We operate full-day early learning and child care centres for infant, toddler and preschool children, as well as before and after...

  • Volunteer Board Member

    2 months ago


    Hamilton, Canada Affiliated Services for Children and Youth (ASCY) Full time

    **ASCY IS NOW ACCEPTING BOARD OF DIRECTOR’S APPLICATIONS** **ORGANIZATION**: ASCY - Affiliated Services for Children and Youth serving the Hamilton, Niagara, Brant, and Haldimand-Norfolk communities. **ORGANIZATION DESCRIPTION**: ASCY provides multiple services including capacity building via professional learning, mentorship and resources to Early...


  • Hamilton, Ontario, Canada Access Personal Support, Ltd Full time

    The Caregiver Support Specialist role at Access Personal Support, Ltd is an excellent opportunity for individuals who are passionate about providing exceptional care and support to clients. As a member of our team, you will have the chance to make a meaningful difference in people's lives.Job DescriptionThis is a permanent position that requires flexibility,...


  • Hamilton, Ontario, Canada ON - Gagemount Animal Hospital Full time

    About Our HospitalWe are a forward-thinking veterinary hospital that prioritizes providing exceptional care to our patients and their families. We are seeking a dedicated Animal Care Support Specialist to join our team.


  • Hamilton, Canada TODAYS FAMILY Full time

    **Executive Assistant and Board Liaison, 18 month contract** **Position Location**: Hamilton - **At Today’s Family, we believe in the role, value and impact of strong people partnerships in achieving what’s best for children and families. Together, we can ensure that every childexperiences the joy of learning through play.**_ - **It’s why we...


  • Hamilton, Canada Cura Support Services Inc. Full time

    Job Location: Hamilton, ON - Interact with clients and members of a client’s support network professionally and respectfully. - Provide personal care which may include, but is not limited to bathing, grooming, skin care, dressing, toileting, lifts/transfers, mobility assistance, and assisting clients at mealtime. - Operate mobility devices (e.g. transfer...

  • Volunteer Board Member

    5 months ago


    Hamilton, Canada The Alzheimer Society of BHNHH Full time

    **Seeking Volunteer Directors** We are seeking individuals who share our vision that people with dementia live well as vital and integral members of their community, and who are committed to offering their knowledge and expertise in support of this vision. **The Opportunity** The number of Canadians living with dementia, including Alzheimer’s disease is...


  • Hamilton, Canada Hamilton-Wentworth District School Board Full time

    Board Certified Behaviour Analyst (BCBA) Temporary Position 10 Month **Salary**: **Start Date**: **Work Location**: Various locations Reporting to the Manager Behaviour Analytic Services, the incumbent will work as a member of an interdisciplinary team that provides support and professional development to school staff, paraprofessionals, and...


  • Hamilton, Ontario, Canada Beleva Support Services Full time

    We are seeking a highly skilled Office Administrator to join our team at Beleva Support Services.Key ResponsibilitiesEducation and TrainingBachelor's degree in a relevant fieldAdministrative TasksDelegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of the...


  • Hamilton, Canada TODAYS FAMILY Full time

    **Executive Assistant and Board Liaison, **18-month** contract** **Position Location**: Hamilton **_ At Today’s Family, we believe in the role, value and impact of strong people partnerships in achieving what’s best for _**_children_**_ and families. Together, we can ensure that every _**_child_**_ experiences the joy of learning through play._** **_...


  • Hamilton, Canada TODAYS FAMILY Full time

    **Executive Assistant and Board Liaison, 8-month contract** **Position Location: Hamilton** At Today’s Family, we believe in the role, value and impact of strong people partnerships in achieving what’s best for children and families. Together, we can ensure that every child experiences the joy of learning through play. It’s why we exist. We’re...


  • Hamilton, Canada Hamilton-Wentworth District School Board Full time

    Behaviour Analyst Full-Time Temporary Position - 10 Month Salary - $82,091 to $105,180 **Start Date**: November 7th, 2024 or sooner About the Board The Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. We are guided by our vision, Growing Together, the mission that every student experiences a sense...


  • Hamilton, Ontario, Canada Paraskevi Serbinis Full time

    Job Title: Personal Support Specialist - Home Care ProviderAbout the Role:We are seeking a reliable and compassionate Personal Support Specialist to join our team at Paraskevi Serbinis. As a key member of our care team, you will be responsible for providing high-quality support and care to clients in their own homes.Key Responsibilities:Assist clients with...


  • Hamilton, Ontario, Canada First Transit Canada Full time

    About the PositionWe are seeking a reliable and safety-conscious Transportation Specialist to join our team of professional drivers. As a key member of our operations, you will play a crucial role in ensuring the safe transportation of students to and from school.ResponsibilitiesPrioritize vehicle maintenance by conducting pre and post trip vehicle...

  • Service Representative

    6 months ago


    Hamilton, Canada Allied Mineral Products Holding, Inc. Full time

    **Service Representative, Ironmaking (Hamilton, Ontario, CAN)** **Allied Mineral Products** is a leading manufacturer of monolithic refractories worldwide. We are seeking a qualified **Service Representative, Ironmaking** in our Hamilton, Ontario, Canada location to provide field service support to the sales representatives. **Key Duties**: - Oversee...

  • IT Support Specialist

    6 months ago


    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    **IT Support Specialist** **Location**: Hamilton, Ontario **About Morison Insurance**: At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...


  • Hamilton, Ontario, Canada Hamilton-Wentworth Catholic District School Board Full time

    We are seeking an experienced Recruitment Specialist to join our team at the Hamilton-Wentworth Catholic District School Board. As a Recruitment Specialist, you will play a key role in managing all aspects of internal and external recruitment, selection processes across a diverse range of employee groups.Job Summary:The incumbent will be responsible for...


  • Hamilton, Ontario, Canada TAX DONE RIGHT Full time

    Job Title: Office Support SpecialistWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at TAX DONE RIGHT. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is looking for a challenging role that offers opportunities for growth and development.About the Role:The Office...

  • IT Support Specialist

    6 months ago


    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    **IT Support Specialist** **Location: Hamilton, Ontario** At Morison Insurance, our Team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all of our decisions and day-to-day operations are based on our 5 core values: GO BEYOND, EVOLVE, OWN IT, OUR PROMISE, UNIFIED. We are seeking a Team...