IT Support Specialist

1 week ago

Hamilton, Canada Morison Insurance Brokers Inc. Full time

**IT Support Specialist**

**Location: Hamilton, Ontario**

At Morison Insurance, our Team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all of our decisions and day-to-day operations are based on our 5 core values: GO BEYOND, EVOLVE, OWN IT, OUR PROMISE, UNIFIED.

We are seeking a Team Member who exemplifies and believes in our Values to join our Team as an **IT Support Specialist.**

**_ Position Responsibilities_**
- Reporting directly to the IT Manager, the _**_IT Support Specialist_**_ provides support to the entire Morison Insurance Team.- Assist users in troubleshooting common computer issues or concerns
- Reply to requests for information technology services, repairs, support, inquires or complaints
- Use a computer tracking system to manage new tickets
- Make recommendations to improve computer systems
- Provide documentation for customer support inquiries and resolutions
- Upgrade and manage systems to ensure they are operating effectively and efficiently
- Implement new business and productivity software
- Train staff on new software, systems and best practices
- Maintain and back up security databases
- Other IT and admin tasks as required

**_ Skills and Requirements For You To Succeed_**
- Strong analytical skills
- Good written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Exceptional attention to detail to ensure integrity of both data and employment information
- Critical thinking skills and ability to exercise discretion and judgment when handling confidential/sensitive information
- Proven track record of setting priorities and consistently keeping commitments
- Strong Technical skills
- Good customer service and interpersonal skills.
- Good initiative and self-starter skills.
- Has access to a vehicle and able to travel to other branches within the organization. (in office environment)
- Be willing to continue to upgrade education in the Information & Technology field.
- Experience with MS365, EPIC and Microsoft Office 2016 is an asset

**_Values We Live By_**
- Go Beyond - Be exceptional, shine brightly
- Evolve - Think outside the box
- Own It - Empowered to deliver
- Our Promise - Do the right thing
- Unified - Together as one

**_ What We Offer_**
- Team Environment
- A growing insurance brokerage with access to many markets
- Continuing education
- Modern offices and technology that supports teamwork, skills development and collaboration
- A competitive salary
- RRSP Matching Plan
- Group Benefits Plan (health, dental, vision)
- Employee Assistance program
- 4-weeks of vacation
- Paid personal days and extra days off at Christmas
- Monday to Friday work schedule - 8:30 a.m.to 4:30 p.m
- Our offices close early on Fridays of long weekends from May to October
- Full commission on employee home and auto policies

**_ Accommodations_

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