Employee Care Coordinator

6 months ago

Burnaby, Canada Paladin Security Full time

Employee Care Coordinator

**MISSION STATEMENT**:
The Employee Care Coordinator (ECC) is responsible for facilitating successful care support for Paladin’s front-line staff. This is primarily achieved though following up on inquires and related requests, maintaining employee personnel files, supporting reward / recognition programs, and liaising with internal divisions and departments to ensure follow ups for our front-line staff are happening in an effective and efficient manner. The ECA will provide regular KPI reporting focused on ensuring the continued success of the department and branch.

**KEY ACCOUNTABILITIES**:

- Supports day-to-day employee care inquiries in a timely and productive manner.
- Liaises with internal divisions and departments to ensure employee concerns are appropriately resolved.
- Benefits administration for employees.
- Tracks and analyzes employee care metrics; communicates issues and trending to the Team Lead.
- Assists with employee care initiatives including the Annual Holiday Party, 24-hours of Thanks, etc.
- Composes, sends, and follows up on employee status letters.
- Processes separation documents for departing employees.
- Administrates the employee referral bonus program.
- Provides employment verification for front-line staff, including requests from lawyers for employee files.
- Creates letters of employment for employees.
- Uploads documentation and maintains employee personnel files via Filebound and HCM; upkeeps HR Scan folder and shared inbox.
- Enters and updates annual and probationary review compliances for employees.
- Tracks and follows up with employees ensuring SIN and study/work permit compliances are up to date.
- Processes site specific enhanced clearances including GWL Reliability Status Clearances and BGIS Clearances
- Provides employee support on matters pertaining to Employee Assistance Program (EAP).
- Performs other duties as requested to assist with corporate and/or branch needs.

**EDUCATION, SKILLS AND QUALIFICATIONS**:

- Two years’ experience in Human Resources administration, benefits management and/or data-entry based position is highly preferred.
- Great presentation skills and communication skills, both written and verbal, are a requirement for this role as the incumbent will serve as the main point of contact for HR queries for our hourly employees.
- Must be creative-solution focused and a keen learner
- Autonomous and independent but also act as a team player who likes to have a healthy bit of fun.
- Diploma in human resources, business administration or related field is preferred.
- Advanced computer skills with proficiency in Microsoft Office is an asset.
- Knowledge and understanding of Employment Standards Legislation and Human Rights Legislation is an asset.
- Be able to manage multiple projects with varying degrees of severity and deadlines at the same time.
- Excellent customer service and superior attention to detail.
- Be able to pass a reliability clearance.

**Salary**: $45,000 - $50,000

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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