Associate Director, Application Management

2 months ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level G

Job Title

Associate Director, Application Management

Department

OCIO | Program Delivery

Compensation Range

$12,755.08 - $19,905.67 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

October 10, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
The Associate Director Application Management (AD) provides strategic guidance and domain expertise to senior leaders for the development, implementation and support of integrated business solutions and long term plans. It oversees multiple domains and is responsible for the development of relationship and collaboration with ISC and other organizations that are part of the new Student Ecosystem.

Additionally, the AD acts as the liaison between multiple services provided under the Program Delivery portfolio to ensure alignment of practices and people. This role enhances collaboration between different teams and seeks ways to increase throughput in a sustainable manner. By fostering a cohesive environment and promoting best practices, the AD aims to optimize resource utilization and drive efficient service delivery.

Organizational Status

The AD will use UBC’s strategic plan, the IT Strategic Framework, and the forthcoming Digital Strategy as a framework for developing service strategies and initiatives that align with the University’s strategic goals. The Associate Director must maintain both a macro and micro view of the University’s business goals, functions, and processes.

Work Performed

Specific Duties:
- Leadership and Direction: Provide day-to-day leadership and direction within UBC IT, ensuring alignment with UBC’s and UBC IT’s long-term strategic goals and supporting the overall commitments of the university.Team Management: Provide strong, effective leadership to the teams within the Program Delivery portfolio. Lead, coach, and mentor the team to ensure they possess the key competencies and awareness of sound principles and practices required to deliver on objectives.- Sustainment Leadership: Provide strategic direction and leadership for the sustainment of academic and enterprise systems, ensuring alignment with organizational goals and objectives. Manage the teams responsible for the day-to-day operations of these systems and ensures the systems are compliant with security and privacy standards.- Vendor Management: Manage vendor relationships, negotiate contracts, and identify opportunities to reduce expenses and improve value.- Financial Oversight: Develop and review budgets for enterprise systems and projects, ensuring they are understood and well-managed. Continuously seek opportunities to increase value and reduce costs. Instill fiscal awareness and responsibility in all management and staff.- Liaison: Act as the main liaison between core teams within the Program Delivery Portfolio and other UBC IT teams and ISC teams and stakeholders. Facilitate communication and collaboration to ensure smooth operations and project delivery.- IT and Business Partnership: Engage business stakeholders to prioritize incidents and change requests across systems. Unify product roadmaps, utilizing governance structures, to ensure alignment and avoid overlap. Ensure product owners have a shared understanding of critical business needs.- Emergency Response and Incident Coordination: Lead emergency response and incident coordination efforts, including preparedness, stakeholder management, securing resources for speedy resolution, risk management, response, and communication. Support teams in conducting root cause analysis and drive continuous improvement efforts.- Harmonizing Processes: Standardize and harmonize processes across cross-functional teams, including release planning, access controls, and end-to-end testing. Ensure processes are aligned with business needs and minimize disruptions.- Role Clarity: Define clear roles and responsibilities for areas within the portfolio that hav

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