Technical Support Specialist
3 months ago
We are looking for an experienced deskside support tech who can work independently and within a deskside support team.
- Maintains, analyses, troubleshoots and repairs computer systems, hardware and peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Identifies, analyzes and repairs product failures, orders and replaces parts as needed
- Performs a variety of complicated tasks
- On-site software support
- Repair of high-end printers and multi-function devices
- Hardware repair and software restoration at server component level
- Network device replacement/configuration
- Basic network troubleshooting
- Deploy equipment (including computers, displays, keyboards, printers, hand-held scanners, and other peripheral devices)
- Deliver paper / ribbons / toner and reload if required, responding to print incidents;
- Perform preventive maintenance of client's assets (including inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)
- Image Laptops, Schedule Customer Appointments, Remote Access with customers to confirm full functionality of the device being deployed.
**Experience**:
- Excellent communication skills, 3 years technical experience and CompTIA A+ certification is preferred.
- Windows OS & Application Support, Dell Laptop/Desktop imaging and hardware experience
- Provide general IMAC services for client's assets Expectations
**Job Types**: Full-time, Permanent
**Salary**: $23.00-$27.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Desktop support: 3 years (preferred)
- Computer hardware: 3 years (preferred)
- Network installation: 2 years (preferred)
- Software troubleshooting: 2 years (preferred)
- IT support: 3 years (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
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