Account Manager

4 weeks ago

alberta, Canada OraQ AI Full time

Position Overview: We are seeking a highly motivated and experienced Account Manager – Implementation & Customer Success with a strong background in software tech implementation and B2B sales. The ideal candidate has experience working in a tech startup environment and/or the dental or healthcare industry.

This role is responsible for onboarding new customers, ensuring smooth implementation, and driving adoption of OraQ’s AI-powered software. The position requires travel and hands-on client engagement, including on-site clinic visits across  Western Canada.

If you thrive in a fast-paced startup environment, are a strategic account manager, and are passionate about delivering exceptional customer experiences, we’d love to hear from you


Location: Remote Hybrid (Preference for Calgary, Canada-based candidates)

Type: Full-Time

Who We Are: OraQ is a state-of-the-art clinical decision support system that harnesses the analytical power of artificial intelligence (AI)  and machine learning. It provides advanced patient

assessments and detailed risk profiling in a fraction of the time. We’re looking for an

Account Manager – Implementation & Customer Success to join us on our mission. For more information about our product, please visit: https://www.oraq.ai/


Key Responsibilities

1.     Implementation Management:

  • Oversee the end-to-end implementation process, including project planning, onboarding, and training for OraQ’s solution.
  • MUST have experience with SaaS or software tech implementation in a B2B setting
  • Collaborate with cross-functional teams, including product, sales, and clinical, to ensure a smooth and timely rollout for clients.
  • Serve as the primary point of contact during the implementation phase, addressing questions, troubleshooting issues, and mitigating risks.
  • Develop and deliver training materials and sessions tailored to client needs to ensure successful adoption of OraQ’s solution.
  • Monitor progress, milestones, and deliverables, ensuring continued engagement.

2.     Account Management:

  • Build and nurture strong client relationships to ensure satisfaction, retention, and advocacy.
  • Act as a trusted advisor, understanding each client’s unique needs and objectives to deliver tailored recommendations and solutions.
  • Conduct regular check-ins and performance reviews with clients to ensure continued success and identify areas for improvement.
  • Advocate for clients within OraQ, ensuring their feedback informs product enhancements and support strategies.



Qualifications

1.     Required Skills and Experience:

  • Bachelor’s degree in business, healthcare, or a related field, or equivalent work experience.
  • Minimum 5 years of outside B2B sales experience—preferably in a health-related industry (e.g., dentistry, optometry, veterinary, chiropractic, medical devices, SaaS, or capital equipment sales).
  • Have experience in software tech implementation—ideally in a SaaS or healthcare tech environment.
  • Proven track record of managing multiple projects and accounts simultaneously with a client-focused approach.
  • Strong organizational skills with attention to detail and the ability to manage competing priorities.
  • Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Proficiency with project management tools (e.g., Ninety, ClickUp), CRM software (e.g., Hubspot), and video conferencing tools.


2.     Preferred Skills:

  • Experience working with dental practices or healthcare clients.
  • Familiarity with data integration, practice management software, or healthcare IT systems.
  • Certification in project management (e.g., PMP, PRINCE2) or customer success (e.g., CSM).


Salary & Benefits

Salary Range: CAD $65,000 - CAD $78,000 per year, depending on experience.

  • Performance-based bonuses and potential equity options.
  • Comprehensive benefits package.
  • Remote work flexibility with opportunities for local meetups.


  • If you’re ready to make an impact in the dental tech space and excited about working in the startup world, apply now

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