Member Account Executive

6 days ago

Alberta, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**:
Reporting to the Sr. Director, Business Development, Sales & Member Experience, the Member Account Executive accomplishes department objectives by establishing and maintaining strong business relationships with their assigned portfolio of I.D.A., Guardian, Remedy’sRx and Enterprise Independent Pharmacy Members to enable effective collaboration in support of business growth for both Members and McKesson. The Member Account Executive is responsible for providing ongoing operational support and sales consulting through a regular call cycle of in field and virtual interactions, working with Members to increase pharmacy revenues and profitability through support of selling strategies, pharmacy programs, sharing of best practices, and providing supporting analytics. As the primary point of contact, the Member Account Executive is responsible for deploying and upholding a high-quality of customer experience, supporting in all areas where the Member interfaces with McKesson. The Member Account Executive works cross-functionally with key McKesson stakeholders in Business Development, Professional Services, Category Management, Marketing, Finance, Pharma Distribution, Customer Service, and Pharmacy Technology Solutions to deliver a seamless Member experience.

**Section A - Specific Responsibilities**:

- Plan and implement a regular program/call cycle of touch points with Banner and Enterprise locations within the assigned portfolio.
- Drive Member satisfaction, loyalty, and growth through exceptional customer care; this includes managing complex issues and finding effective solutions.
- Proactively identify service issues, business risks and implement mitigation plans.
- Analyze key data, produce reports, prepare business reviews, and present detail to Members.
- Monitor Key Performance Indicators and strive for operational excellence.
- Provide comprehensive operational support in all areas; marketing, advertising, pharmacy operations, formulary compliance, product distribution, point-of-sale (POS) activities, and pharmacy technology usage.
- Inform Members on strategies to increase pharmacy sales and profitability.
- Plan and execute effective Own Brand sales strategies to maximize revenues.
- Monitor pharmacy purchases and program adherence on an ongoing basis.
- Maximize customer value with services provided and drive long-term Member retention.
- Support/execute the negotiation of Banner Agreement renewals.
- Liaison between the assigned portfolio of pharmacies, Member Services, McKesson departments and preferred suppliers to ensure customer concerns are communicated and resolved.
- Provide store leads to Business Development, Pharmacy Technology Solutions, and McKesson Automation.
- Support the development of merchandizing plans and assist with opening orders for new pharmacies, renovations, and relocation projects.

**Section B - Key Requirements**:

- University degree in a relevant discipline; Business preferred.
- A minimum of 5 years’ experience in the pharmaceutical/health care industry.
- Understanding pharmacy and the business of pharmacy in Canada.
- Ability to identify with the independent business-owner.
- Multi-unit operational experience is an asset.
- Strong customer service mindset with external and internal business partners.
- Excellent organization and time management skills.
- Professionalism and experience in dealing with a high-demand business.
- Excellent interpersonal skil

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