Accounts/Sales Executive

4 weeks ago


Markham, Canada Marriott International Full time
p>JOB SUMMARY

Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Closes the best opportunities for the property based on market conditions and property needs.Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.Develops group sales revenue and operation budgets, and provides forecasting reports.Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.Assists with selling, implementation, and follow-through of group sales promotions.Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.Conducts site inspections, as required.Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
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