Director, Claim Management

2 weeks ago

Mississauga, Canada Royal Bank of Canada Full time
p>Royal Bank of Canada – Mississauga, Ontario

Job Summary

What is the Opportunity? As the Director of Data & AI Product Management at RBC Insurance, you will play a pivotal role in the organization as we look to redefine processes across the business, and transform employee and client experiences through Data & Artificial Intelligence. You will develop, design and refine a comprehensive and industry-leading data & AI strategy/vision and products which enable differentiated employee and client experiences across all parts of the RBCI value chain, ensuring alignment with our business goals and user needs.

As a highly skilled and visionary Director, you will also be responsible for creating the product vision/strategy, creating product roadmaps, and for leading agile teams to develop and deliver exceptional data and AI products that simplify the way RBCI conducts business across Claims, Underwriting, Sales & Distribution, Product, etc. You will leverage both technical acumen in Data, traditional AI, generative AI and Product Management expertise to ensure material execution of our Data & AI product roadmap through strong collaboration with the business and technical leads.

Lead discovery for AI use cases to determine desirability, feasibility, usability and viability in partnership with business stakeholders and technical leads.Effectively convey/communicate the product vision to the scrum teams, all stakeholders, and interested parties.Collaborate and liaise with key business partners and stakeholders in the Digital and Data, Business, Sales, Marketing, Operations, Finance, etc., li>Work with technical lead to translate road map components into technical elements for sprint planning.Work with technical lead to understand delivery timelines, inhibitors to release, and work to overcome blockers.Collaborate with Product Owners, Delivery team, and other team members/stakeholders to identify and execute agile change management and adoption and integration activities.CPO certification + demonstrated product management experience.Understanding of Traditional AI and Generative AI, including general techniques/technologies and infrastructure requirements for enablement.Strong stakeholder management capabilities.Experience guiding an agile team and leveraging knowledge of User experience (UX)/ technical / functional domain experts.Experience in Kanban and Sprint methodologies / Agile delivery.Previous experience leading and building data tools and architecting solutions.Experience with designing creative, scalable consumer products that delight clients in partnership with technology and design counterparts.MBA or MSc.

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans. All the tools, training, and team support you need to grow your career. Flexible work/life balance options. Sophisticated RBCI and enterprise software tools and technologies to boost your productivity. At the heart of this is a commitment to diversity. p>

Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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