Claims Manager, Support, Legal Claims

6 months ago

Mississauga, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

At Intact, insurance is about people, not things. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

We offer you more than just a career. As a **Claims Manager**, Support, Legal Claims**, **working here means being valued for who you are and growing, both professionally and personally. Alongside Canada’s largest in-house P&C insurance litigation team, you’ll get the tools, support, flexibility and opportunities to succeed and be your best self.

**Your Job**

**This is a permanent, full-time opportunity available in Mississauga and will require some travel to other Intact Offices.**

As the Claims Manager, Support, Legal Claims you will be one of the key members of the Ontario Legal Claims management team responsible for leading a team of Unit Managers, Support.

**What you’ll do here**:

- Serve as first level support for any issues that require escalation. Motivate a team; continuously keep them informed of directions and developments; take lead on performance assessments and assist with coaching and training.
- Monitor work activity and identify and help remedy issues; continually assess and improve workflows to ensure efficiency; present findings and track processes and results by way of concise reports. This includes responding to and partnering with internal contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
- Use your experience, expertise and passion to inspire your team to exceed standards.
- Create an engaging, supportive and positive environment along the way.
- Work collaboratively with the claims leaders to ensure quality claims management.
- Have experience in legal claims and can help us transform the customer experience.
- Be at ease with digital tools and processes.
- Use data and analysis to help to assess risk.
- Work on other projects and initiatives as required. Be proactive and demonstrate leadership. Share information proactively and appropriately with team.
- Be a great communicator; whether it’s a phone call or a presentation, you can do it all and adapt your approach to your audience.

**What you bring to the table**:

- You share our values of respect, integrity, excellence, customer-driven and generosity - this will show through your work and your support of our customers, our claims partners, and our legal colleagues.
- Your operational experience, preferably in the insurance industry, will contribute to the team’s success.
- You are an excellent collaborator and a great team player, which will contribute to the positive work environment.
- You deliver quality work with a quick turnaround because you prioritize, take initiative, stay organized and have sound judgement.
- You are an exceptional communicator with great listening, interpersonal and problem-solving skills.
- A university degree, college diploma or equivalent education combined with relevant work experience.
- A minimum of 7 years of operational experience, preferably in the insurance industry.
- Experience leading and managing a team is required.
- Skilled in the Intact Leadership Success Factors: Live Our Values; Drive Change; Take Accountability; Be Open and Honest; Care for People.
- Positive attitude while adapting to changing priorities and taking ownership of work.
- Self-starter with the ability to work independently under mínimal supervision.
- Proven experience with successful change management initiatives.
- Set high standards, be an agent of change, be adaptive and have a strong drive to outperform.

**The perks of working “in-house” at Intact**:

- Leaders and colleague who are collaborative, supportive and want you to succeed.
- A collaborative, inclusive community that values all individuals and perspectives.
- Challenging, career-elevating work to fuel your passion for the law.
- Competitive pension plan including defined benefit and defined contribution options.
- Comprehensive financial rewards program that recognizes your success.
- Industry leading Employee Share Purchase Plan where we match 50% of net shares purchased.
- An extensive, flex benefits package plus access to virtu

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