Director, Claims

3 months ago

Mississauga, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

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Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

We are looking for a** Director, Claims - Investigative Services** to join our team

**What you’ll do here**:

- Work with the ISU leadership team, to develop solutions utilizing our various fraud tools to reduce the organization’s exposure to fraud losses, improve fraud controls, and provide information for other ancillary purposes.
- Manage highly sensitive investigations involving multiple stakeholder interests including other regulatory and investigative authorities. Liase with IBC and Crown Attorneys in preparation of physical evidence and briefing materials. Appear as witness and give evidence during trials. Ensure investigations are objective, fair, thorough, unbiased and timely.
- Provide leadership to a team of fraud investigators and manage day-to-day administrative matters, overseeing individual training and skills improvement programs.
- Manage the Investigative Team by setting and monitoring goals and objectives; evaluating performance; and holding regular status meetings to keep staff informed of changes and new projects. Review metrics and report to Director and VP.
- Maintain effective communication links with the COE's and ensure standardized IS workflow processes with the SHU teams.
- Develop training programs to train adjusters on red flags; fraud procedures; and protocol.
- Recruit qualified employees. Provide and coordinate training, coaching, mentoring, and development opportunities.
- Direct resources within budget allocation and ensure adherence to corporate policies and standards.
- Manage leaders who are working in multiline business units (Accident Benefits claims, Auto damage claims, Property claims, Bodily Injury claims).
- Develop and present fraud trends and actions to key stakeholders and executives in the organization and other external stakeholders

**What you bring to the table**:

- University degree/college diploma preferred or equivalent business experience
- Working knowledge of AB and BI claims handling procedures
- Knowledge of Auto and Home policy conditions and exclusions
- Experience with fraud investigation protocols or prosecution
- 10 years’ experience at supervisory level or equivalent work experience
- Excellent communication and interpersonal skills with all levels of staff
- Proven leadership skills, excellent communication skills and a track record of inspiring teams through change
- Superior problem solving and analytical skills, balanced with strong decision-making abilities
- Ability to influence at all management levels both within and outside the organization.
- Proven success in leading and inspiring others through vision and values
- Superior skills in negotiating, gaining commitment and building strategic relationships
- Sense of urgency, tenacity and willingness to manage a changing schedule due to unpredictable events
- Positive attitude while adapting to changing priorities and taking ownership of work
- Strategic thinker and solutions-oriented

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’ap

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