Field Service Administrator

1 month ago


Ottawa, Canada nVent Full time

Employer Industry: Electrical Solutions and Manufacturing


Why consider this job opportunity:

  1. Opportunity for career advancement and growth within a dynamic global company
  2. Work remotely from a home office in Canada with travel flexibility (25% to 75% of the time)
  3. Commitment to community engagement and support for employees' philanthropic activities
  4. Core values promoting innovation, integrity, customer focus, and teamwork
  5. Comprehensive benefits to support the lives of employees

What to Expect (Job Responsibilities):

  1. Assist sales and clients with technical, procedural, and commercial needs for application performance
  2. Represent the employer in engineering design discussions with clients and subcontractors
  3. Resolve reported failures within the warranty period and support customers for failures outside warranty
  4. Provide product training to partners and installers, ensuring adherence to installation instructions
  5. Write technical and field reports while operating in variable working environments requiring safety equipment

What is Required (Qualifications):

  1. Ideally 5+ years of experience in delivering product/technical training or working with power distribution and industrial applications
  2. Validated experience as an electrical technician or electrician, with knowledge of electrical systems
  3. Ability to read and interpret electrical blueprints, diagrams, and technical specifications
  4. Physical stamina and manual dexterity for tasks requiring bending, kneeling, and lifting up to 50 lbs
  5. Proficient in English; proficiency in French preferred

How to Stand Out (Preferred Qualifications):

  1. Journeyman electrician license or equivalent certification preferred
  2. Experience with resolving product installation issues with end customers
  3. Knowledge of governing bodies (NEC, IEC, IEEE) concerning products
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