Field Service Administrator
1 month ago
Employer Industry: Electrical Solutions and Manufacturing
Why consider this job opportunity:
- Opportunity for career advancement and growth within a dynamic global company
- Work remotely from a home office in Canada with travel flexibility (25% to 75% of the time)
- Commitment to community engagement and support for employees' philanthropic activities
- Core values promoting innovation, integrity, customer focus, and teamwork
- Comprehensive benefits to support the lives of employees
What to Expect (Job Responsibilities):
- Assist sales and clients with technical, procedural, and commercial needs for application performance
- Represent the employer in engineering design discussions with clients and subcontractors
- Resolve reported failures within the warranty period and support customers for failures outside warranty
- Provide product training to partners and installers, ensuring adherence to installation instructions
- Write technical and field reports while operating in variable working environments requiring safety equipment
What is Required (Qualifications):
- Ideally 5+ years of experience in delivering product/technical training or working with power distribution and industrial applications
- Validated experience as an electrical technician or electrician, with knowledge of electrical systems
- Ability to read and interpret electrical blueprints, diagrams, and technical specifications
- Physical stamina and manual dexterity for tasks requiring bending, kneeling, and lifting up to 50 lbs
- Proficient in English; proficiency in French preferred
How to Stand Out (Preferred Qualifications):
- Journeyman electrician license or equivalent certification preferred
- Experience with resolving product installation issues with end customers
- Knowledge of governing bodies (NEC, IEC, IEEE) concerning products
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