Field Service Manager

3 months ago

Ottawa, Canada Roof Maintenance Solutions Full time

Key Responsibilities:

- **Team Leadership**:

- Lead, inspire, and develop the service department team.
- Strategically assign tasks to maximize technician productivity and client satisfaction.
- Foster a positive work environment through regular performance evaluations and constructive feedback.
- **Customer Service**:

- Be the face of our customer-first approach by addressing inquiries and resolving complaints with empathy and professionalism.
- Champion exceptional customer service standards and ensure they are consistently met or exceeded.
- Proactively follow up with customers to guarantee their satisfaction and long-term loyalty.
- **Operations Management**:

- Take ownership of daily field service operations, ensuring smooth and efficient workflows.
- Optimize schedules and resource allocation to achieve peak efficiency.
- Ensure timely and high-quality service delivery that aligns with company values.
- **Quality Control**:

- Implement rigorous quality control procedures to uphold the company’s high standards.
- Conduct thorough inspections of completed work, ensuring excellence in every project.
- Address any quality issues swiftly and effectively, maintaining our reputation for top-tier service.
- **Inventory Management**:

- Oversee the inventory of parts and supplies, ensuring availability and cost-effectiveness.
- Manage the timely ordering of parts and equipment, avoiding delays and downtime.
- Ensure a well-organized, efficient inventory system that supports operational success.
- **Compliance and Safety**:

- Uphold strict adherence to all company policies and industry regulations within the service department.
- Lead the implementation of safety protocols and conduct ongoing safety training to protect our team.
- Ensure that all equipment is safely maintained, promoting a secure working environment.
- **Reporting**:

- Deliver insightful, data-driven reports on service department performance.
- Analyze trends to identify opportunities for continuous improvement.
- Provide actionable recommendations to enhance service quality and operational efficiency.

Qualifications:

- Bachelor’s degree in Business Administration, Construction Service Management, or a related field (or equivalent experience).
- Demonstrated experience in service management or supervisory roles, with a proven track record of leading multiple crews to success.
- Exceptional leadership and team management capabilities, with the ability to inspire and motivate.
- Strong communication skills with a customer-focused mindset.
- In-depth knowledge of industry standards, regulations, and best practices.
- Proficiency in relevant software and tools, with a commitment to continuous learning.

Working Conditions:

- Flexibility to work evenings or weekends as needed, with the understanding that our clients' needs come first.
- Some travel required for training or site visits, offering opportunities to broaden your skills and experience.

Compensation:

- **Competitive Salary**: $70,000 - $85,000, plus performance-based bonus.
- **Retirement Savings**: RRSP matching to help you plan for the future.
- **Comprehensive Benefits**: Health, dental, and more to care for you and your family.
- **Company Vehicle**: Provided for your convenience and mobility.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)
- Roofing: 1 year (preferred)

Work Location: In person

Expected start date: 2024-09-23

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