Field Service Representative

2 months ago

Ottawa, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.

**Duties**:
At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other STERIS products as needed. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks. You will be responsible for the following:

- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
- Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
- Communicate promptly and efficiently with Customers providing informative status updates.
- Be a positive ambassador for STERIS at Customer sites.

**Required Experience**:

- High school diploma or GED with 2+ years of relevant experience required.
- Valid driver’s license is required.
- Bilingual in English & French, highly preferred.
- Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
- Strong technical, organizational, problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Experience with navigating a computer and exposure to Microsoft Office programs.
- Comfortable working independently without supervision.
- Flexibility to handle multiple, changing priorities.
- Willingness to work in a hospital setting that may include visibility to emergency trauma.
- Physical working requirements include:

- Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
- Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
- Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
- Walking and standing for extended periods of time.
- Working in confined spaces and under variable temperatures

**We Offer**:
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

We offer a comprehensive benefits package, including:

- Competitive pay
- Annual merit review and incentive plans
- Company vehicle, fuel, uniforms and all necessary tools provided
- Company provided credit card, iPhone and laptop
- Field based work with some overnight stays required
- Business travel and all related expenses paid
- Medical, vision, dental, prescription and life insurance
- Paid time off that accrues from day one and paid holidays
- Service training and coaching program
- Tuition assistance
- Opportunities for advancement

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and servic

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