Administrative Clerk: Supporting Public Services

1 day ago

Ottawa, Ontario, Canada Ontario Public Service Full time

About the Job

Ontario Public Service is seeking an experienced administrative clerk to join their team. This role involves providing high-quality support services to clients and the public, while ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities

  • Receive and forward telephone or electronic inquiries in a timely and professional manner.
  • Sort, process, and verify applications, receipts, and other documents accurately and securely.
  • Process incoming and outgoing mail manually or electronically, maintaining confidentiality when necessary.
  • Provide general information to clients and the public, responding to their queries and concerns in a helpful and respectful manner.
  • Offer exceptional customer service, ensuring that clients feel valued and supported throughout their interactions with our office.
  • Label, file, and retrieve documents as needed, maintaining organized and easily accessible records.
  • Organize and schedule office work, prioritizing tasks and managing competing deadlines with ease.

Required Skills and Qualifications

  • Demonstrated experience working in a fast-paced environment, with strong organizational and time management skills.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues, clients, and the public.
  • Able to maintain confidentiality and handle sensitive information with discretion.
  • Possess excellent problem-solving skills, with the ability to think critically and creatively.

Benefits

The successful candidate can expect a competitive salary of $60,000 - $80,000 per year, depending on experience. In addition to a comprehensive benefits package, this role offers opportunities for professional growth and development, as well as a dynamic and supportive work environment.

Working Conditions

This role requires working under pressure, with minimal supervision, in a fast-paced office environment. A criminal record check may be required for this position. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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