Field Service Expert

4 days ago


Ottawa, Ontario, Canada nVent Full time

**Career Advancement Opportunity in a Dynamic Global Environment**

At nVent, we offer a unique chance for career growth and advancement within a dynamic global company. Our Field Service Administrator will work remotely from a home office in Canada with travel flexibility (25% to 75% of the time). We are committed to community engagement and support employees' philanthropic activities.

Our core values promote innovation, integrity, customer focus, and teamwork. We provide comprehensive benefits to support the lives of our employees.

Job Responsibilities
  • Assist sales and clients with technical, procedural, and commercial needs for application performance.
  • Represent the employer in engineering design discussions with clients and subcontractors.
  • Resolve reported failures within the warranty period and support customers for failures outside warranty.
  • Provide product training to partners and installers, ensuring adherence to installation instructions.
  • Write technical and field reports while operating in variable working environments requiring safety equipment.
Requirements
  • 5+ years of experience in delivering product/technical training or working with power distribution and industrial applications.
  • Validated experience as an electrical technician or electrician, with knowledge of electrical systems.
  • Ability to read and interpret electrical blueprints, diagrams, and technical specifications.
  • Physical stamina and manual dexterity for tasks requiring bending, kneeling, and lifting up to 50 lbs.
  • Proficient in English; proficiency in French preferred.
Preferred Qualifications
  • Journeyman electrician license or equivalent certification.
  • Experience with resolving product installation issues with end customers.
  • Knowledge of governing bodies (NEC, IEC, IEEE) concerning products.

**Competitive Salary Range:** $60,000 - $80,000 per annum, depending on experience.



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