Food & Beverage Partner Lead
3 months ago
In your day-to-day, you’ll manage our success managers as they onboard new agencies and give them the Transit 101 (and 102 and 201 and eventually their Transit PhD). You’ll help answer questions about our app and agency tools, and conduct regular check-ins to figure out how we can be a better partner to our partners. You’ll be the primary point of contact between Transit and the outside world, working between external transit agency contacts and our internal design, policy, partnerships, marketing, and service delivery teams.
In your month-to-month, you’ll help our product team identify opportunities to help transit agencies with new in-app (and behind-the-scenes) features. You’ll dust off your detective hat to figure out what’s working for agencies and what needs further refinement — everything from testing new ETA predictions, to refining our partner lifecycle strategy.
In your year-to-year, you’ll see Partner Success projects you spearheaded begin to scale to all of our agencies. of the Partner Success team
Champion the voice of transit agencies within the companyWork with sibling teams in the Service Delivery organizationManage direct reports, help them realize their potential, and put their trams back on-course whenever they veer gingerly off the railsDevelop our Partner Success management pipeline: from onboarding new partners, to developing metrics, to regularly tracking and vibe-checking the partner relationshipMake sure transit agencies like us When a contract comes up for renewal? li>Put the pedal to the bus metal: find out what initiatives are working, scale them to more agencies, and help out your teammates by whittling out inefficiencies that are slowing down the caboose.Develop a sixth sense for growth opportunities: what projects are a hit with partners and worthy of more attention?Work collaboratively with Transit’s design and technical teams to provide critical feedback from our biggest partners, and rally the relevant teams to make product improvementsAdvocate for riders with our agency partners. You’ll help agency staff slice through the jungle bush of bureaucracy and internal processes so that their riders get the very best of the best.You have 3 years of experience in a “client-facing account management” or “customer success management” role at a tech or tech-adjacent company.Impeccable English. 95% of our business involves partners in the US, English Canada, and other countries who conduct their business in Joni Mitchell’s mother tongue. However, in an ideal world, you’d be à l’aise belting out your jazz standards in French like Édith Piaf.Would be nice if…- You live in Montreal or would like to
- You know how to make a CRM system sing for its supper, and then some
- You love cities
Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? p>Compensation and benefits
$90,000 CAD - $110,000 CAD per year, based on experience
Cost of living adjustments are possible for employees who are not based in Montreal
Stock options
Comprehensive medical and dental coverage
Four-day work week at full-time salary (yes, you read that right)
Apple laptop and equipment
$1,500 annual mobility allowance. Going car-free is free at Transit.
A training and development budget
Generous maternal/paternal/parental leave policy. p>
Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
Communal lunch-and-learn with free food in the office each week
Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.
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