Community Housing Supervisor

Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low- and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.

We are a values-based organization committed to respect, inclusion, accountability, and innovation. Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.

In addition to training and career opportunities, we offer a comprehensive compensation package including :

Health and dental benefits.
Defined benefit pension plan.
Three (3) weeks paid vacation, increasing with years of service.
Four (4) personal days each year
Employee & family assistance plan.
Maternity and parental leave top-up benefit.
Tuition reimbursement program.
Fitness membership discount.

Responsibilities

Maintenance Activities:

• Provide Leadership to the delivery of building maintenance services at the Regional level
• Monitor and manage the Region's delivery of building maintenance services including demand maintenance repairs, building cleaning routines, preventative maintenance checks, life safety system checks and capital repair identification
• Supervise, schedule and co-ordinate the day to day staffing of building operations (demand maintenance work and building cleaning routines)
• Ensure that the appropriate tools and resources are available at the local level, empowering Superintendents and other building staff to make service decisions in real time for better, faster, and more responsive service.
• Handle repair backlogs and prioritize maintenance based on risk and safety.
• Ensure compliance with applicable by-laws, standards and legislative requirements including Municipal Licensing standards and various other regulated building component authorities (i.e. ESA, TSSA, ULC, etc).
• Monitor and manage performance indicators among maintenance staff (by building) to enable performance management of service level, service quality and process compliance at the
• Regional and individual level; includes periodic assessment of legislative requirements and code compliance
• Pro-actively manage emerging maintenance related issues and resolve escalations from tenants, staff, vendors and other stakeholders that impact TCHC properties and/or the broader region
• Ensure maintenance staff understands the standards for in suite, exterior, interior and Common space maintenance of the buildings
• Understand work breakdown structures and hours to complete tasks to ensure optimal staffing levels are maintained to keep buildings in a state of good repair
• Understand and differentiate when a repair can be done by a Superintendent or CMP1 and when to call a vendor to fix the issue
• Ensure vendors deliver maintenance according to performance standards and contract terms, review closely the invoices to ensure appropriate level of work has been completed and submit invoice for payment Lead the team’s review of performance
• Use sound judgment to effectively prioritize demand maintenance investment to extend asset life, ensure life safety and mitigate organizational risk.
• Demonstrates a value for improving the quality, cost and customer experience of maintenance services through audit of service delivery (staff and vendor); identifies areas for change.
• Lead and/or supports special programs including centrally managed maintenance initiatives or projects.
• Provide manager with input to business cases for any critical maintenance related issues that have been identified
• Identify critical property management issues and concerns in support of business case development
• Take a leadership role in capital planning within portfolio, taking into account Budget, building condition assessment, and tenant needs.
• Communicate capital plan to tenants in an effective manner

Cleaning Activities:

• Ensure staff understand the cleanliness standards/metrics and have the proper training and clear direction to meet these standards
• Establish staff cleaning schedules and ensure all necessary cleaning products, personal protective equipment and tools are available for use
• Flag emerging cleaning related issues and escalate to manager any serious concerns from tenants, staff, vendors and other stakeholders that impact TCHC properties and/or the broader region indicators, identifying those that are below the pre-determined standard, implementing management plans to address improvement

Annual Unit Inspections:

• Oversee the execution of the Annual Unit Inspection; requiring coordination of Superintendents to access all units within the Region to conduct a documented inspection
• Own the follow up on required points of investigation and action coming out of Annual Unit Inspections (i.e. Resident violation notices, visits to assess compliance or improvement, referral to
• Senior Services Coordinator for support)

Move Out Program:

• Responsible for the administration and management of the Region’s Move Out Program to ensure vacant units are prepared and turned over within documented timelines.
• Manage and be accountable for the budget for the regions move out program

Human Resource Management:

• Manage labour relations matters including discipline, grievances and union partner relationship management
• Lend leadership support to a diverse team of Frontline Maintenance and Cleaning staff in multiple locations.
• Draft Regional performance plans at a role and individual level to drive service delivery; measuring achievement to target within a process of continuous performance management
• Effectively support and develop frontline staff
• Foster an environment of organizational development among frontline staff; monitoring any succession plans; participating in coaching and mentoring activities.
• Build and nurture a culture of Resident-focused performance excellence through communication, coaching and fair/equitable treatment of staff; promoting workplace diversity, home-work life balance and a safe workplace.
• Hold regular staff meetings to, coach, train and keep staff engaged in their work and foster a strong performance culture
• Adhere to established Human Resources policies and procedures.
• Promote learning opportunities and career development within labor partners

Finance:

• Monitor and manage Regional budget
• Oversee a maintenance budget of over $1-2M annually
• Seek compliance with defined financial accounting practices, corporate purchasing policies and related operational business process standards
• Review and approve costs at a defined threshold; escalates cost approvals to Senior Housing Manager and/or Facilities Management as required
• Monitor actual cost performance for variance from budget; works with Operating Unit manager towards developing responsive management actions plans on a monthly and quarterly basis.
• Coordinate the timely payment of vendor invoices related to demand maintenance repair (including confirmation of work completion)

Engagement and Collaboration:

• Actively engage with Residents, Community Groups and stakeholders to coordinate building and community level activities
• Participate in integrated team meeting, builds coalition with Tenancy Management Team, CSU and other external agencies
• Collaborate with tenant representatives, attend tenant information sessions and supports the Tenant Participation System

Operational Support:

• Act as the key support to emergency response at the building level; acting as a first responder and key point of on-site contact; assessing impact; recommending subsequent facilities management steps, tracking cost and lending local support to more senior management
• Coordinate local building condition audits (on demand) and the field deployment of any corporate communications (i.e. building posters, newsletters, notices, etc)
• Support Facilities Management in the coordination of local activities required to successfully support planned and demand maintenance capital project delivery
• Support building level community activity coordination; lending resource to events, access needs and equipment (on demand)
• Occasionally required to participate in cross-functional project teams in the planning and implementation of strategic initiatives deployed into operations
• Occasionally required to appear at the Landlord and Tenant Board in support of legal steps being taken with respect to specific resident cases

Vendor Management:

• Intervene as required to investigate vendor performance issues; liaise with suppliers to resolve issues/disputes and escalates as required.
• Comply with corporate purchasing policies and related operational business process standards
• Participate in RFP evaluations pertaining to maintenance and capital work awards
• Escalate vendor performance issues to manager and assist to resolve issues/disputes

Qualifications

• Post-secondary education in a relevant discipline, or equivalent years of experience, or an advanced/specialist technical certification of equivalent years
• 5-7 years of experience in a supervisory role providing service delivery of day to day maintenance and/or cleaning activities within the Facilities Management and/or Property Management field
• Building system and components expertise (through technical training and/or specialized management experience within a specific discipline)
• G-License and own vehicle is an asset to travel to various buildings
• Certified Property / Facility Management designation preferred

What’s next

Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written/practical test, and reference check.