District Supervisor

7 months ago

Toronto, Canada Toronto Community Housing Full time

Job #:
**8622**
- Division:
**Operations**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
- Grade:
**07**
- # of Vacancies:
**3**
- Salary/Hourly Range:
**$102,185.49 - $122,622.59**
- Hiring range/wage:
**$102,185.49 - $112,404.04**
- Work Details (Days/hours):
**36.25hrs/week**
- Posted Date:
**5/24/24**
- Existing or New:
**New**
- Deadline to Apply:
**6/7/24**

**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits, including a health spending account available upon your start date;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount;
**Make a difference**
- At Toronto Community Housing we pride ourselves on fostering an environment of collaboration and respect. In the District Supervisor role, you will build strong internal and external relationships and play an integral part in transforming Toronto Community Housing for the future
- The District Supervisor provides leadership to the service delivery of “day-to-day” demand maintenance and cleaning activities within one Sub-District for one of the three Regional Districts.

The role is primarily responsible for leadership of the district’s maintenance and cleaning staff and is focused on Operational Service Delivery in alignment with the Organization’s Strategic Plan. The District Supervisor will provide oversight of an operating budget (approx. $1-2M), corporate compliance with building operation legislations, vendor management, and performance management of 80 + unionized front line staff.

The District Supervisor also contributes to the development and management of strategic plans at District & Sub-District level, including the management of standards, service delivery, performance management plans, and budgetary alignment.

**What you'll do**
- Provide leadership to the delivery of building maintenance services at the District level.
- Monitors and manages the delivery of building maintenance services including demand maintenance repairs, building cleaning routines, preventative maintenance checks, life safety system checks and capital repair identification.
- Supervises, schedules and co-ordinates the day-to-day staffing of building operations (demand maintenance work and building cleaning routines).
- Leads the team’s review of performance indicators, identifying those that are below the pre-determined standard, implementing management plans to address improvement.
- Ensures compliance with applicable by-laws, standards and legislative requirements including Municipal Licensing standards and various other regulated building component authorities (i.e. ESA, TSSA, ULC, etc).
- Monitors and manages performance indicators among staff (by building) to enable performance management of service level, service quality and process compliance at the district, and individual level; includes periodic assessment of legislative requirements and code compliance.
- Pro-actively manages emerging maintenance service issues and escalations that negatively impact TCHC Residents, Property and/or the broader community.
- Actively engages with Residents, Community Groups, and Stakeholders to coordinate building and community level activities.
- Demonstrates a value for improving the quality, cost and customer experience of maintenance services through audit of service delivery (staff and vendor); identifies areas for change.
- In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances, and union partner relationship management.
- Monitors and Manages Operating Budget
- Oversees a maintenance budget of over $1-2M annually.
- Reviews and approves costs at a defined threshold; escalates cost approvals to Regional District Manager (RDM) and/or Facilities Management as required.
- Coordinates the timely payment of vendor invoices related to demand maintenance repair (including confirmation of work completion).
- Identifies critical property management issues and concerns in support of business case development.
- Monitors actual cost performance for variance from budget; works with RDM towards developing responsive management actions plans on a monthly and quarterly basis.
- Uses sound judgement to effectively prioritize

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