Housing Support Worker

2 months ago

Toronto, Canada Houselink & Mainstay Community Housing Full time

**JOB RESPONSIBILITIES**:

- Assess tenants’ needs and provide coaching and practical support or refer to services to fulfil unmet needs.
- Provide informal counseling on mental health and/or addiction, interpersonal relationships, life skills, food security, and meaningful activities using non-judgmental, recovery, and harm reduction approaches.
- Provide warm referrals to other community services and/or health services and collaborate with these service providers.
- Provide advocacy services to tenants for their service or benefits rights.
- Support families or refer to services regarding interpersonal relationships, childcare, education, Children’s Aid Society involvement, and family court issues.
- Prevent and de-escalate crises.
- Contact tenants regularly and promote their wellness and safety including wellness checks.
- Collaborate with partner service providers and coordinate care and system navigation for housing stability.
- Work in coordination and collaboration with other departments (Property Services and Finance).
- Provide after-hours support services to tenants on a rotational basis.
- Encourage independent self-reliance of tenants through referral to services and resources in the community.
- Facilitate rollover of housing units and prepare basic furniture.
- Facilitate unit viewing and/or interviews.
- Orient and welcome new tenants to their unit, building community, and services. Advise/educate tenants of their rights and responsibilities.
- Using mental health recovery principles, collaboratively develop with tenants’ individualized action plan.
- Collect income verification documentation and assist tenants to complete their income verification forms.
- Remind tenants to report changes in their household composition or family income.
- Encourage tenants to participate in committees and the larger community.
- Provide eviction prevention informal counseling, coaching, and/or practical support to address rent arrears, behaviour, fire safety, illegal behaviours, and unit condition issues including hoarding and pest infestation.
- Inspect housing units and safety equipment annually or more frequently if there are unit condition issues.
- Issue warning letters to address tenancy issues that may lead to eviction.
- Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.
- Appear as a representative of the landlord and a witness at Ontario Landlord and Tenant Board hearings.
- Provide shelter or alternative housing information to tenants being evicted.
- Educate tenants on the move out process and inspect units prior to tenants’ moving out.
- Liaise with external landlords on advocacy, maintenance, and support around tenancy issues. Community Development.
- Organize and facilitate group activities and community events, such as building meetings, life skills programs, meal programs, social recreation programs, and organizational events.
- Encourage tenants to improve overall building environments such as cleanliness, prevention of trespassers, personal safety concerns, noise reduction, fire safety, and physical appearance.
- Inform tenants and encourage their participation in organizational and community activities.
- Identify and encourage tenants to pursue leadership opportunities.
- Encourage tenants to become members of the organization.
- Write notes and incident reports for tenants into Information Software Databases (Treat & Yardi)
- Maintain necessary documentation for tenancy management and workplace inspections.
- Facilitate and document monthly tenant meetings.
- Maintain confidentiality and obtain consents when sharing information except in emergency situations.
- Maintain accurate records of cash advances.

**ORGANIZATIONAL RESPONSIBILITIES**
- Model the organizational values, policies, and professional ethics and demonstrate commitment to the strategic direction.
- Demonstrate active support for organizational direction and priorities in own actions.
- Proactively engage in program and organizational change activities.
- Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.
- Identify and remove barriers to service excellence.
- Demonstrate personal commitment and culture to wellness.
- Participate in a work culture of positive thinking, initiative and creativity.
- Commitment to improve professional knowledge to recognize trends and issues and deal with them effectively.
- Develop and maintain collaborative working relationships with allied community agencies and professionals and participate in community committees and internal HLMS committees as required.
- Comply with the policies of HLMS including those pertaining to the confidentiality of client information.
- Represent the agency in a positive manner with clients, colleagues and the community at large.
- Attend regular supervision meetings with the Support Manager for the purpose of

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