Community Housing Supervisor

2 months ago

Toronto, Canada Toronto Seniors Housing Corporation Full time

Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low
- and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.

We are a values-based organization committed to respect, inclusion, accountability, and innovation. Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.

In addition to training and career opportunities, we offer a comprehensive compensation package including:

- Health and dental benefits.
- Defined benefit pension plan.
- Three (3) weeks paid vacation, increasing with years of service.
- Four (4) personal days each year
- Employee & family assistance plan.
- Maternity and parental leave top-up benefit.
- Tuition reimbursement program.
- Fitness membership discount.

**Responsibilities**
- Maintenance Activities:_
- Provide Leadership to the delivery of building maintenance services at the Regional level
- Monitor and manage the Region's delivery of building maintenance services including demand maintenance repairs, building cleaning routines, preventative maintenance checks, life safety system checks and capital repair identification
- Supervise, schedule and co-ordinate the day to day staffing of building operations (demand maintenance work and building cleaning routines)
- Ensure that the appropriate tools and resources are available at the local level, empowering Superintendents and other building staff to make service decisions in real time for better, faster, and more responsive service.
- Handle repair backlogs and prioritize maintenance based on risk and safety.
- Ensure compliance with applicable by-laws, standards and legislative requirements including Municipal Licensing standards and various other regulated building component authorities (i.e. ESA, TSSA, ULC, etc).
- Monitor and manage performance indicators among maintenance staff (by building) to enable performance management of service level, service quality and process compliance at the
- Regional and individual level; includes periodic assessment of legislative requirements and code compliance
- Pro-actively manage emerging maintenance related issues and resolve escalations from tenants, staff, vendors and other stakeholders that impact TCHC properties and/or the broader region
- Ensure maintenance staff understands the standards for in suite, exterior, interior and Common space maintenance of the buildings
- Understand work breakdown structures and hours to complete tasks to ensure optimal staffing levels are maintained to keep buildings in a state of good repair
- Understand and differentiate when a repair can be done by a Superintendent or CMP1 and when to call a vendor to fix the issue
- Ensure vendors deliver maintenance according to performance standards and contract terms, review closely the invoices to ensure appropriate level of work has been completed and submit invoice for payment Lead the team’s review of performance
- Use sound judgment to effectively prioritize demand maintenance investment to extend asset life, ensure life safety and mitigate organizational risk.
- Demonstrates a value for improving the quality, cost and customer experience of maintenance services through audit of service delivery (staff and vendor); identifies areas for change.
- Lead and/or supports special programs including centrally managed maintenance initiatives or projects.
- Provide manager with input to business cases for any critical maintenance related issues that have been identified
- Identify critical property management issues and concerns in support of business case development
- Take a leadership role in capital planning within portfolio, taking into account Budget, building condition assessment, and tenant needs.
- Communicate capital plan to tenants in an effective manner
- Cleaning Activities:_
- Ensure staff understand the cleanliness standards/metrics and have the proper training and clear direction to meet these standards
- Establish staff cleaning schedules and ensure all necessary cleaning products, personal protective equipment and tools are available for use
- Flag emerging cleaning related issues and escalate to manager any serious concerns from tenants, staff, vendors and other stakeholders that impact TCHC properties and/or the broader region indicators, identifying those that are below the pre-determined standard, implementing management plans to a

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