Community Housing Team Lead
6 days ago
We are seeking a highly skilled Community Housing Team Lead to join our team at WoodGreen Community Services. In this role, you will be responsible for leading a team of staff in the provision of community housing services, including tenancy intake and administration, liaison with building maintenance and services staff, and community development and connecting tenants to services.
About the Role
- You will provide support to the Manager, Housing Operations & Community Development, including planning, conducting staff team meetings, and documenting next steps.
- You will represent the Housing unit on internal staff committees as requested.
- You will recommend relevant upgrading training and education that would be helpful for the team.
- You will operate in the best interest of the organization and with respect to all organizational policies and procedures.
- You will uphold confidentiality practices and policies.
- You will help ensure effective results against key performance indicators and financial targets associated with the Housing Management team, including inspections, rent assessments, arrears management, vacancy management, and handling complaints.
- You will respond to tenant complaints and log them in the complaints log on Insite and support the team with resolving them, including determining when they should be escalated to the Manager.
Key Responsibilities
- You will lead a team of staff responsible for initial tenant intake process, including background checks, generating leases, facilitation of intake for tenants entering the portfolio, and orienting new residents to the organizational policies and procedures.
- You will be responsible for the showing of units to potential tenants.
- You will work in collaboration with relevant referring parties to manage intake of new clients and minimize vacancy loss.
- You will be responsible for collection of monthly rents from tenants and following up on all arrears.
- You will assist with the monitoring and completion of Annual Rent Reviews amongst the team and following up so they are completed in a timely fashion.
- You will ensure staff are accurately updating Insite with all relevant information pertaining to tenancy issues, including rental charges, Notices to Vacate, and responses to legal notices issued.
Requirements
- You will have a Bachelor of Social Work or related undergraduate degree.
- You will have minimum 2-3 years direct experience in social services with supporting individuals who have history of street involvement and/or individuals with low income.
- You will have previous property management experience including lease administration, rent collection, and unit turnover management.
- You will have excellent understanding of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and other related legislation.
- You will have previous experience as a Team Lead considered an asset.
What We Offer
- A competitive salary of $58,119.06 per year.
- The opportunity to work with a dynamic team in a fast-paced environment.
- Ongoing professional development opportunities.
- A comprehensive benefits package.
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