Front Desk Manager

1 month ago


Victoria, Canada Janevca Restaurant | Rosemead House Full time

Job Title: Front Desk Manager
Location: Rosemead House, Esquimalt, BC
Position Type: Full-time
Salary: $55,000
Reporting to: Hotel Manager

Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you to step into a world of grandeur and elegance.

Job Summary:
Join our dynamic team at Rosemead House as the Assistant Front Desk Manager, where you'll play a pivotal role in our hotel's operations. You'll work closely with the Hotel Manager, providing front desk operations, ensuring exceptional guest experiences, and stepping up to lead the hotel team in the Manager's absence. Beyond operational duties, you'll spearhead exciting promotional activities for our esteemed hotel and restaurant, showcasing our unique offerings to the world.

Key Responsibilities:

  1. Front Desk Duties:
    • Greet and welcome guests upon arrival with a friendly and professional demeanor.
    • Manage check-in and check-out procedures efficiently.
    • Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
    • Process reservations, cancellations, and modifications accurately.
    • Assist with billing and payment transactions.
    • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
    • Address and resolve guest complaints and issues promptly and effectively.
    • Train part-time front desk staff.
  2. Hotel Management:
    • Assist the Hotel Manager in daily operations and decision-making.
    • Supervise and manage hotel staff in the absence of the Hotel Manager, ensuring all departments operate smoothly.
    • Coordinate with various departments to maintain high standards of service and guest satisfaction.
    • Opportunity to be part of the planning and execution of new & creative ideas.
  3. Marketing & Promotion:
    • Work closely with the marketing department to promote the hotel and restaurant through various marketing initiatives and events.
    • Maintain engaging social media content to boost the hotel's online presence.
    • Ensure compliance with all hotel policies, procedures, and standards.

Qualifications:
• Hospitality Management Diploma, Business Administration, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and social media platforms.
• Ability to handle stressful situations and resolve conflicts effectively.
• Strong organizational and multitasking abilities.
• Creative mindset with a passion for marketing and social media.
• Only Canadian Citizens or active Canadian work permits will be considered.

Working Conditions:
Flexibility to work various shifts, including evenings, weekends, and holidays.

Compensation:
• Comprehensive benefits package including health and dental care.
• Opportunities for professional development and career advancement.

Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

#J-18808-Ljbffr
  • Front Desk Manager

    2 days ago


    Victoria, British Columbia, Canada Janevca Restaurant | Rosemead House Full time

    Front Desk Manager Job Title: Front Desk Manager Join our dynamic team at Rosemead House as the Assistant Front Desk Manager, where you'll play a pivotal role in our hotel's operations. About Rosemead House Rosemead House is a historic hotel located in Esquimalt, BC, where history and luxury intertwine to create an unforgettable experience. Our hotel...

  • Front Desk Manager

    4 days ago


    Victoria, Canada Janevca Restaurant Full time

    **Job Title**: Front Desk Manager **Location**: Rosemead House, Esquimalt, BC **Position Type**: Full-time **Salary**: $60,000 - $68,000 **Reporting to**: Hotel Manager Welcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you...

  • Front Desk Manager

    1 month ago


    Victoria, British Columbia, Canada Janevca Restaurant | Rosemead House Full time

    Job Title: Front Desk ManagerLocation: Rosemead House, Esquimalt, BCPosition Type: Full-time Salary: $55,000Reporting to: Hotel ManagerWelcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you to step into a world of grandeur...

  • Front Desk Agent

    3 months ago


    Victoria, Canada Proline Management Full time

    Bayview One is a luxury condo who is looking for a part time employee who can work our Front Desk two weekends a month from 9:00 - 5:00 p.m. **Job description** 1. Provide owners, residents and guests with directions and information regarding Bayview's amenities, services, hours of operation, plus local areas of interest. 2. Front Desk Team will open the...

  • Front Desk Manager

    3 months ago


    Victoria, Subd. B, Canada Dundee Resort & Golf Club Full time

    Responsibilities: - Manage and oversee the front desk operations, ensuring smooth and efficient daily operations - Greet and assist visitors, clients, and employees in a professional and friendly manner - Answer phone calls, respond to inquiries, and direct calls to appropriate staff members - Schedule appointments and maintain calendars for meetings and...

  • Front Desk Lead

    3 months ago


    Victoria, Canada Glow Integrative Clinic Full time

    Glow Integrative Clinic is a multi-disciplinary health clinic located in Oak Bay, BC. Glow serves the community in a collaborative way through multiple modalities, including acupuncture, registered massage therapy, counselling, nutrition, pelvic health physiotherapy, and naturopathic medicine. With an interest in women’s health across the lifespan, we are...


  • Victoria, Canada DIDI AUTO GROUP Full time

    '''Job Overview''' We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and creating a positive impression for our visitors and clients. '''Duties''' - Greet and welcome visitors in a professional and courteous...

  • Front Desk Manager

    4 weeks ago


    Victoria, Capital Regional District, CA Janevca Restaurant | Rosemead House Part time

    Job Title: Front Desk ManagerLocation: Rosemead House, Esquimalt, BCPosition Type: Full-timeSalary: $55,000Reporting to: Hotel ManagerWelcome to the Rosemead House Hotel, where history and luxury intertwine to create an unforgettable experience. Once known as the Old English Inn, our newly renovated 1906 hotel invites you to step into a world of grandeur and...


  • Victoria, Canada Cosmedica Full time

    **Front desk receptionist** **Cosmedica The Skin Centre** **Victoria BC** We are looking for a hardworking and dedicated team player interested in a long term position in a dynamic and busy private Cosmetic Dermatology Practice. There are opportunities for on the job training, ongoing continuing education, and rapidly escalating hands on patient care...

  • Front Desk Agent

    3 months ago


    Victoria, Canada Chateau Victoria Full time

    The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property. Our desk team is trained to work both front desk and reservations type of work and will have a variety of shifts which can include days, afternoons, evenings, weekends and...

  • Front Desk Supervisor

    3 months ago


    Victoria, Canada Strathcona Hotel Full time

    **Summary of Position**: As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and...

  • Front Desk Agent

    3 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Front Desk Agent

    3 weeks ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Front Desk Supervisor

    2 months ago


    Victoria, Canada Strathcona Hotel Full time

    Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".        OUR VENUESThe Sticky Wicket Pub and RestaurantThe Maple RoomThe Rooftop...


  • Victoria, Canada Shuswap Lodge Seniors Community Full time

    VRS Communities Society is looking for a **Casual Front Desk Screener **to join our team at our site in Victoria, Ross Place Seniors Community. If you’re looking for a position with great working hours and work-life balance, then this may be the position for you! Continue reading below for more information. We look forward to working with you! Ross Place...

  • Front Desk Agent

    3 months ago


    Victoria, Canada Chateau Victoria Full time

    A little bit about us We are proud to be locally owned and operated since 1975! Our team are genuine. Our work culture encourages the personality of each individual to shine through unscripted, adding to the diversity of our unparalleled service. Chateau Victoria is a boutique hotel comprised of 176 rooms and 2 thriving food & beverage outlets, Clive's...

  • Front Desk Supervisor

    3 weeks ago


    Victoria, Canada Strathcona Hotel Full time

    Summary of Position: As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high-paced environment, while multi-tasking and...

  • Front Desk Supervisor

    3 weeks ago


    Victoria, Canada Strathcona Hotel Full time

    Summary of Position: As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high-paced environment, while multi-tasking and...

  • Front Desk Supervisor

    3 weeks ago


    Victoria, Canada Strathcona Hotel Full time

    Summary of Position: As a Front Desk Supervisor, you will assist the Front Office Manager with a multitude of projects as well as manage a small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high-paced environment, while multi-tasking and...

  • Front Desk Agent

    3 months ago


    Victoria, Canada Hotel Grand Pacific Full time

    This position will start as 15-29 hours per week, with the possibility of full-time hours. Shift times will vary between mornings and evenings and will include weekends.- Duties: - Greet all guests in a professional and pleasant manner. - Complete room blocking procedures and prepare accurate pre-arrival packages. - Perform accurate and efficient check...