IT Help Desk

3 weeks ago

Ottawa, Canada Avanti Software Inc. Full time
Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team

Purpose:

Job Title: IT Help Desk / Network Administrator
Location: Ottawa, ON
Reports to: Manager, IT Systems
No. of Positions: 1
ATR: 4613
Type: Full time, Permanent
Salary: Salary, commensurate with experience
Benefits: Yes

Job Responsibilities:

Help desk Support (50%):
- Provide Tier 1 & 2 helpdesk support to end-users, including troubleshooting hardware, software, and connectivity issues.
- Install, modify, and troubleshoot hardware and software, contacting vendors for repairs as needed.
- Process incoming email and support tickets through the ticketing application, assigning tickets to the correct queues and categorizing them as incidents, change requests, or service requests.
- Plan, prioritize, and resolve technical issues either remotely, in person, over the phone, or by email.
- Work with escalation teams and end-users to ensure issues are resolved, escalating when necessary.
- Maintain IT company asset information and provide ongoing support for IT equipment used by internal and external customers.

Network Support (50%):
- Install and configure network software, including security and firewall software.
- Troubleshoot network connectivity issues for LAN and WAN.
- Manage network configuration and security, and monitoring of LAN/WAN, firewalls, routers, and switches.
- Perform regular system maintenance, backups, and updates for networking components or equipment.
- Ensure network security and compliance with company policies.
- Monitor and optimize network performance, diagnosing and resolving network issues.
- Collaborate with IT team members to address complex technical challenges, and support IT and business initiatives.
- Create and update technical documentation for network installations and changes to existing configurations.

Qualifications:

- Minimum of 3 years of experience in IT support and networking roles.
- Microsoft certification would be an asset.
- Networking certifications from industry providers (Cisco, Aruba, HP, Fortinet, etc.) would be an asset.
- Windows Desktop and Server environment support is an asset.

Skills:
- Proven Experience in Helpdesk Support: Expertise in troubleshooting hardware, software, and networking.
- Client-Facing IT Support: Strong communication skills, both verbal and written, to provide clear and positive support to users and peers.
- Technical Proficiency: Hands-on experience with a variety of devices such as desktops, laptops, tablets, phones, and printers.
- Problem-Solving & Analytical Skills: The ability to troubleshoot and solve issues efficiently, combined with attention to detail.
- Task Prioritization: Being able to prioritize tasks with minimal supervision for the smooth operation and timely handling of urgent support tickets.
- Advanced Network Infrastructure Management: Strong experience in configuring, deploying, and managing modern network infrastructures, including LAN, WAN, SD-WAN, VPNs, VLANs.
- Network Security Expertise: Deep understanding of network security protocols and best practices, including configuring firewalls (e.g., SonicWall, Fortinet, Palo Alto, Cisco ASA), managing intrusion detection/prevention systems (IDS/IPS), and implementing encryption, multi-factor authentication, and VPNs.
- Troubleshooting & Incident Response: Strong problem-solving skills with the ability to rapidly diagnose and resolve network issues, including connectivity failures, performance degradation, and security breaches.

Assets:

- Automation & Documentation: Experience with network automation tools and scripting (e.g., Ansible, Python, PowerShell) to streamline network tasks, deployments, and updates.
- Network Monitoring & Optimization: Proficiency in using network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) to track performance, identify bottlenecks, and ensure high availability.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Company

OMS / Royal Drugs

Location

Algoma

Opening Date

Oct 23, 2024

Closing Date #J-18808-Ljbffr

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