Technical Support

2 months ago

Edmonton, Canada Lock Search Group Full time
Technical Support & Service Advisor - HVAC

Location: Edmonton, AB or Calgary AB

We are proud to support a premier North American wholesale distributor of heating, ventilation, and air conditioning products, serving both Residential and Commercial sectors. With an expanding demand stemming from their supplier collaborations, they seek to recruit a driven Technical Support & Service Advisor. This role aims to collaborate closely with vendor partners to foster expertise in the products they distribute. The main responsibilities include offering technical assistance and delivering training sessions for both customers and staff members.

The successful candidate will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors/technicians, and internal stakeholders at all levels within their branch infrastructure. This key leadership role will become an essential bridge between our clients vendor/supplier partners, their sales and branch customer service team members, and of course to their the customers they support and sell to.

There will be some local travel (up to 25%) of any given month when dealing with clients or some of the local branch infrastructure.

Responsibilities include:
  • Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)
  • Establish strong relationships with customers and vendors
  • Develop training, tests, and assignments for your coworkers on the product platforms
  • Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates
  • Assist with the administration of warranty support for relevant HVAC product lines
  • Assist customers by phone, via email, and in-person with troubleshooting issues, product inquiries and technical service related questions
  • Participate in professional organizations, conferences, networking events, and tradeshows
  • Support the roll-out of new product lines as they develop
  • Provide specs, installation, and operations materials to customers and help support engineering team
  • Provide on site training and demonstrations to your customers and end-users
Qualifications
  • 3-5 years of direct ‘hands-on’ technical experience within the HVAC sector is essential
  • Must possess HVAC-related troubleshooting skills in both commercial and residential settings
  • Outstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations, and with strategic vendor partners
  • Results driven, ability to handle multiple tasks, energetic and self-motivated
  • Possess the ability to be a self-starter…and the motivation to create new programs independently
  • Outstanding customer facing acumen with the ability to produce and deliver technical training presentations to customers and co-workers
  • Comfortable using multiple computer applications
  • Valid Driver’s License

If you are looking for an opportunity to grow professionally within a company, apply for this position today Please submit your resume to Bryce Delegarde, Senior Recruitment Consultant by using the “Apply” button. Bryce Delegarde's LinkedIn Profile

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.

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