Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Bisoft Consulting Services Inc. Full time

Bisoft Consulting Services Inc. is seeking a highly motivated and skilled Technical Support Specialist to join our growing team. In this role, you will provide exceptional technical assistance to our clients, resolving their computer-related issues and ensuring their smooth operation.

As a Technical Support Specialist, you will be responsible for:

  • Responding promptly and effectively to user inquiries regarding computer hardware and software issues.
  • Diagnosing and troubleshooting technical problems, utilizing your knowledge of device drivers, networking hardware, and operating systems.
  • Providing clear and concise instructions to users, guiding them through solutions and enhancing their technical understanding.
  • Maintaining a comprehensive documentation system of common issues and resolutions, contributing to the team's knowledge base.
  • Collaborating with other technical support professionals to ensure seamless service delivery and knowledge sharing.

The ideal candidate possesses:

  • A Bachelor's degree in a relevant field.
  • 1-2 years of experience providing technical support in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with users of diverse technical backgrounds.
  • A commitment to delivering exceptional customer service.

Bisoft Consulting Services Inc. offers a competitive compensation package and a dynamic work environment where you can contribute your expertise and grow professionally.

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