Technical Support Lead

5 months ago


Edmonton, Canada Insignia Software Corporation Full time

**Title**: Technical Support Lead

**Company**: Insignia Software

**Positions**: 1

**Job type**: Permanent, In office

**Hours**: 8-5pm, M-F

**Languages required**: English

**About the position**:
**Who we are**:
We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry software, we strive to develop and distribute easy to use software solutions that empower the future of our schools and libraries. Insignia’s customers range from K-12 school districts and public libraries to academic and special libraries who use our ILS to manage their operations.

**Description**:
Insignia Software is seeking a Technical Support Lead to direct our Customer Care Team on technical issues. We are looking for a technically diverse, energetic, strategic thinking professional with a strong technical and leadership background. The Technical Support Lead is responsible for resolving technical issues and documenting technical protocols. The individual focuses on implementing the necessary tools to provide unsurpassed technical support and problem solving.

**Responsibilities**:

- Resolve highly technical customer issues.
- Develop action plans to address areas of concern and patterns identified in customer cases.
- Review product support cases to ensure a high standard and clarity in escalation to developers.
- Ensure there is proper documentation for every technical process.
- Responsible for ensuring internal staff are properly trained to support products.
- Responsible for delivering technical training material.
- Demonstrate strong follow-through and consistently keep commitments to customers and senior management.
- Product enhancement recommendations to improve the product.
- Responsible for quality control/bug testing of new releases.
- Support product development through research and documentation.
- May be required to address critical issues outside of business hours.
- May be required to travel for training, conferences or onsite visits to customers.

**Qualifications**:

- Bachelor’s degree in IT, Computer Science or related. Master’s degree is an asset.
- Must be highly technically proficient in various computer languages and processes.
- Must be highly trustable, as the position deals largely with propriety information and sensitive data.
- 3 years in progressively responsible leadership roles.
- Excellent technical writing skills.
- Very knowledgeable on all Microsoft Office products.
- Leadership/teaching/training experience is highly preferred.
- 5-7 years’ experience in software support preferred.

**Salary**: $75,000-$90,000 per year as well as annual bonus based on performance

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Technical support: 5 years (preferred)
- Leadership: 3 years (preferred)

Work Location: In person



  • Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

    Caliph Digital Ltd. is seeking an experienced Technical Support Supervisor to oversee our technical support team and ensure seamless user experience.About the RoleThis is a permanent, full-time position that offers a competitive salary range of $60,000 - $80,000 per year, depending on experience.Job DescriptionAs a Technical Support Supervisor, you will be...


  • Edmonton, Canada GAM Technical Services Full time

    Salary: - Who Is GAM Tech?_ If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking for! We're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy...


  • Edmonton, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Technical Support

    6 months ago


    Edmonton, Canada RAM Elevators and Lifts Full time

    **About us** RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 60, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to future-proof...


  • Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

    At Caliph Digital Ltd., we are seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing technical support to our users, responding to their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to users via...


  • Edmonton, Canada RAM Elevators and Lifts Full time

    RAM is a leading Canadian manufacturer of superior elevating devices for both residential and low-rise commercial use across Canada and the United States. Founded in 1987, our vision has been to engineer and manufacture impactful accessibility solutions without aesthetic compromise. **About the Role** RAM's Technical Support is responsible for...

  • Technical Lead

    6 months ago


    Edmonton, Canada Applied Electronics Full time

    Applied Electronics Limited is a national industry leader in Digital Media Integration Solutions and Service. Our primary goal is to provide our customers with the highest degree of customer satisfaction in all aspects of our business. We are currently seeking a **Technical Lead** for our **Edmonton **regional office. **Summary**: In accordance with...


  • Edmonton, Canada Alberta Soccer Association Full time

    p>Job SummaryAlberta Soccer is excited to recruit for the position of Technical Lead. li>Work alongside ASA members on all Technical Development programming and issues through the development and performance streams of Canada Soccer Long Term Player Development model.Work closely with the ASA staff assigned to the registration and course management duties...


  • Edmonton, Alberta, Canada Proconnect Network Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Proconnect Network Inc. The ideal candidate will have excellent technical knowledge and excellent communication skills to support our users.Key ResponsibilitiesProvide technical support to users via phone, email, and in-personCollaborate with the technical team to...


  • Edmonton, Alberta, Canada J S Trucking Ltd. Full time

    About J S Trucking Ltd.We are a leading transportation company seeking an experienced Technical Support Specialist to join our team.Job SummaryThis is a permanent, full-time opportunity with a competitive salary of $62,000 per year, based on 32 hours per week. The successful candidate will provide technical support and guidance to our users, ensuring they...


  • Edmonton, Alberta, Canada ALBERTA LTD Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Alberta LTD. In this role, you will be responsible for providing technical assistance and support to our users.Key Responsibilities:Respond to user inquiries and resolve technical issues related to computer equipment.Collaborate with internal stakeholders to identify...


  • Edmonton, Alberta, Canada JumpModel Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at JumpModel. This role involves providing exceptional customer service and technical support to our users, ensuring they receive timely and effective assistance with their queries.About the RoleThe successful candidate will be responsible for:Responding to user...


  • Edmonton, Alberta, Canada Technical Enterprises Ltd. Full time

    About the RoleWe are seeking an experienced Technical Network Administrator to join our team at Technical Enterprises Ltd.Job Description:Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.Provide problem-solving services to network...


  • Edmonton, Alberta, Canada Binary Consulting Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Binary Consulting Inc. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.About UsBinary Consulting Inc. is a leading provider of IT services, dedicated to delivering exceptional...


  • Edmonton, Canada ATCO Ltd. - Common Groups Full time

    We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity, and the courage to innovate, then this role is for you. **What You Get to Do**: - Translate business...


  • Edmonton, Canada RAM Full time

    Job Description RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support. About the Role RAM’s Technical Support is responsible for troubleshooting problems and...

  • Technical Support

    5 months ago


    Edmonton, Canada RAM Elevators and Lifts Full time

    **About us** RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 65-70, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to...

  • Technical Lead

    6 months ago


    Edmonton, Canada Finning International Inc. Full time

    Company: Number of Openings: 0 Worker Type: Permanent Position Overview: **Please disregard the number of openings above. We are still hiring for this position** As a Technical Lead - Salvage, you will be responsible for technical support and developing detailed, high quality processes, and production documentation relating to major salvage engine...


  • Edmonton, Alberta, Canada GPS Insight Full time

    About UsCertified Tracking Solutions is a leading provider of GPS tracking and fleet management solutions in the industry. Our company is built on a foundation of innovation, customer loyalty, and a passion for technology.Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you...


  • Edmonton, Canada EagleBurgmann Canada Inc. Full time

    This position is responsible for providing technical expertise in support of the sales organization for Canada in a manner that creates a competitive advantage, maximizes customer satisfaction, and contributes to the return on investment objective for the company. **ESSENTIAL JOB FUNCTIONS**: - Analyzes technical information to provide adequate solutions...