Technical Support
6 months ago
**About us**
RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 60, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to future-proof their properties. From veterans to executives to future-thinking developers and businesses, RAM’s clientele sing the company’s praises thanks to their products’ ease of use, flexible configurations and stellar customer service.
**About the role**
**Responsibilities**
- Responsible for handling all Technical Support calls and queries from customers and dealers which include:
- Providing friendly and helpful customer service over the phone and through
- Supporting dealers in installing new products through technical support over
the phone.
- Supporting trouble shooting and repairs of products over the phone.
- Troubleshoot and provide technical support to the field installation team.
- Provide onsite technical support and troubleshooting as required.
- Parts order review and processing
- Creating/ documenting processes and procedures to simplify customer support.
- Participate in field installations as and when required for training purposes.
- Other technical support activities assigned by the Team Lead/Management.
**Skills & Qualifications**
- Must have at least 3-4 years customer service experience
- Knowledge of mechanical aspects in terms of manufacturing e.g. reading blueprints, troubleshooting, customer service preferable.
- Experience and working knowledge of the lifts and elevators is an asset
- Proficiency in Microsoft Office, Electra & AutoCAD 2D software is a added advantage
- Ability to communicate clearly in written and spoken English is required
- Strong interpersonal and teamwork skills
**Educational Qualification**:
- Technologist's or Diploma equivalency in Mechanical, Electrical, Electro -Mechanical
**Competencies**: Communication, Interpersonal Skills, Problem Solving, Organization Skills
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T5S 2J4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you authorized to work in Canada?
**Experience**:
- working in the manufacturing or elevator industry: 1 year (preferred)
Work Location: In person
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