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Executive Assistant

3 months ago

Greater Sudbury, Canada NutriCanine Full time

About Us

At NutriCanine, we believe in making it easy and convenient for pet owners to feed their dogs freshly prepared, real-food meals so that they can live longer, healthier, happier lives. We offer a personalized meal plan subscription service, where we learn all about your pup, create a customized meal plan to meet their unique dietary needs, and then deliver real-food meals to your door in pre-portioned, ready-to-serve packages on a recurring basis.

We are a fast-growing startup based in Richmond Hill, Ontario, and we’re looking for a team member with a positive and friendly attitude who is a hard worker, creative problem-solver, organized, and detail-oriented to join our small but mighty pack

Job Summary

The Executive Assistant (EA) will work in-house, providing comprehensive administrative support to our executive team, ensuring efficient operations and assisting in achieving strategic goals. This position requires a proactive, friendly, and organized individual with excellent problem-solving skills, time management, and a keen eye for detail.

Reporting to the CEO and Chief of Staff, the Executive Assistant (EA) will collaborate closely with various departments, particularly Operations, Marketing, Sales, and Customer Service, to support the company's mission of delivering exceptional service to our clients. We pride ourselves on providing an outstanding experience, so this position requires someone who is equally committed to excellence.

Key Responsibilities

Administrative Support

  • Manage the executives’ calendar, schedule meetings, and coordinate travel arrangements.
  • Prepare and edit correspondence, communications, presentations, and other documents.
  • Handle confidential information with discretion and professionalism.
  • Perform office management tasks, including maintaining office supplies and ensuring a well-organized workspace.
  • Organize and attend meetings, take detailed minutes, and follow up on action items.
  • Provide receptionist duties by greeting and assisting clients or visitors who come into the office.
  • Oversee and manage administrative functions to ensure smooth operations.
  • Develop and implement administrative policies and procedures.
  • Lead initiatives to improve efficiency and productivity across the organization.
  • Assist with financial planning and budget management.
  • Support marketing initiatives, including creating landing pages and other marketing materials.
  • Act as a strategic advisor to the CEO and executive team.
  • Ensure alignment across the organization, facilitating communication between departments.
  • Assist with creating and maintaining Standard Operating Procedures (SOPs) for various teams.
  • Help in hiring processes, evaluating candidates, and onboarding new hires.
  • Conduct daily meetings to discuss and review Key Performance Indicators (KPIs) and company performance.

Project Management

  • Assist in the planning and execution of company events, meetings, and initiatives.
  • Track and manage project timelines, deliverables, and milestones to ensure projects are completed on time.
  • Collaborate with cross-functional teams to facilitate communication and ensure project objectives are met.

Operations Support

  • Work with the Operations team to streamline processes and improve overall efficiency.
  • Assist in monitoring and analyzing key performance metrics to support strategic decision-making.
  • Provide administrative support for fulfillment and production activities as needed.

Qualifications

  • In-depth knowledge of e-commerce operations and familiarity with metrics essential to e-commerce businesses, such as Customer Acquisition Cost (CAC), Customer Lifetime Value (CLV), Conversion Rate, Average Order Value (AOV), Churn Rate, and Retention Rate.
  • Experience working with platforms relevant to e-commerce operations, such as Gorgias for customer support, Shopify for online store management, Asana for project management, and Recharge for subscription management.
  • Demonstrated understanding of the unique challenges and opportunities within the pet food e-commerce space, particularly in relation to subscription-based models and personalized product offerings.
  • Previous experience in a similar capacity within the pet food industry or a related field is highly desirable.
  • A degree in a business program or a related field is preferred.
  • Strong proficiency with Google Workspace (Gmail, Google Calendar, Google Drive, Google Sheets) and experience with Excel/spreadsheets.
  • Excellent oral and written English communication skills.
  • Demonstrated ability to multitask, problem-solve, and be detail-oriented and organized.
  • A positive, can-do attitude with a willingness to be a team player.
  • Friendly, compassionate, and confident demeanor with a strong sense of empathy toward clients' needs.
  • Passion for educating on the benefits of fresh dog food and helping dog parents improve their dogs' health and happiness.
  • Must love dogs

Why NutriCanine?

  • Be part of a fast-growing startup with a passionate team.
  • Opportunity to make a significant impact on the company's growth and success.
  • Collaborative and supportive work environment.
  • Competitive compensation and benefits.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about joining NutriCanine.

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