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Assistant Property Manager

3 months ago

Calgary, Canada Zen Residential Full time

Company Overview:

Zen Residential Property Management is a distinguished and forward-thinking property management company dedicated to providing exceptional residential experiences to our tenants and property owners. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted leader in the industry. Our mission is to create harmonious living environments that inspire comfort, convenience, and a sense of community.

Role Overview:

The Property Assistant plays a crucial role in supporting the Property Manager in the efficient and effective management of residential properties under the Zen Residential portfolio. This role encompasses a wide range of responsibilities, from prospect communication and leasing activities to maintaining property standards and ensuring tenant satisfaction. The Property Assistant reports directly to the Property Manager and collaborates with the broader property management team.

Responsibilities:

Prospect Communication and Leasing:

  • Manage quality communication and customer support for each prospect.
  • Assist in leasing suites with specific leasing goals in mind.

Application Processing:

  • Ensure accuracy and completeness of prospective resident applications, credit information, landlord, and employer references before Associate review.
  • Review prospect inquiries daily and schedule appointments using Lead Management.

Property Management:

  • Assist Property Manager with move-in/move-out inspections.
  • Maintain well-managed properties in accordance with Zen Residential standards.
  • Collect competitive data to ensure properties are comparable to the market.

Marketing and Promotion:

  • Market available properties using various media and promotional materials.
  • Participate in ongoing sales training to improve sales techniques.

Reports and Documentation:


  • Complete traffic reports, vacancy reports, and related paperwork.
  • Perform database management using Yardi.

Customer Satisfaction:

  • Enhance customer satisfaction and retention.
  • Address customer concerns and escalate them when necessary.

Maintenance and Safety:

  • Ensure suites are well-maintained and market ready.
  • Perform light maintenance duties such as changing light bulbs, dusting, and cleaning of suites and common areas.
  • Share responsibility with the area team for property safety and security.

Lease and Rent Management:

  • Responsible for lease renewals.
  • Collect and post rent, as well as arrears.
  • Conduct move-ins and move-outs.
  • Track and monitor tenant violations, reporting to the Site Manager.
  • Assist with serving eviction notices when required.

Team Collaboration:

  • Work constructively with the team to resolve customer service requirements and meet team goals.
  • Assist the Property Manager (Operations) with additional tasks as required.

Community Engagement:

  • Assist with organizing and attending community events for tenants to foster a sense of community and enhance resident satisfaction.

Work Schedule:

As a Property Assistant at Zen Residential, you should be prepared to work a flexible schedule that may include some evenings and weekends. Furthermore, attendance at community events is a mandatory aspect of this role. As representatives of Zen Residential, all members of our property management team are expected to actively participate in these events. They serve as a reflection of our commitment to our tenants and our dedication to building a strong sense of community within our property. Your enthusiastic involvement in these gatherings will contribute to the creation of a welcoming and thriving living environment for our residents.

Qualifications:

  • Bachelor's degree in Business Administration, Real Estate, or a related field (or equivalent experience).
  • Proven experience in property management or a related field, demonstrating strong organizational and problem-solving skills.
  • Excellent communication and interpersonal skills for tenant interaction, team collaboration, and vendor coordination.
  • Proficiency in property management software and Microsoft Office Suite.
  • Knowledge of local property management regulations and best practices.
  • Detail-oriented mindset with the ability to manage multiple tasks and priorities.
  • Strong financial acumen and budgeting skills.
  • Valid driver's license and reliable transportation.
  • Professional demeanour with a commitment to delivering exceptional customer service.
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