People Manager, B2B

Thursday, August 15, 2024

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: People Manager, B2B

Reports to: VP, Philanthropy & Partnerships

Position Term: Permanent Full Time

Primary Location: Mississauga, Ontario, Canada
Workplace Type: Remote, Mississauga ON

Job Purpose:

Working as part of the Business to Business (B2B) team, the People Manager B2B is responsible for providing oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures. Using their functional knowledge and familiarity with omni-channel marketing, personal coaching, prioritization, and conflict resolution, the People Leader will ensure that team performance is optimal and consistently improving based on data and individual growth. The People Manager B2B supports the overall vision for the Corporate and Church Engagement Ministry at World Vision Canada (WVC) by nourishing team growth, managing morale, education, risk, and providing ongoing mentorship.

Duties & Responsibilities:

Management

• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Act as primary escalation point for reporting staff.
• Work with People & Culture staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Empower employees to take responsibility for their jobs and goals.
• Partner with leaders across the department to deliver regular feedback to staff.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict resolution, and the appreciation of diversity.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of People & Culture, when necessary.
• Maintain transparent communication through department meetings, one-on-one meetings, and appropriate email and instant messaging.
• Manage inter- and intra-team conflicts through direct issue resolution approaches.
• Manage change within teams such as restructures, new team members, and process updates.

Reporting and Data

• Gather and review Our Voice for staff.
• Gather and review 360-feedback for staff, with a focus on bias-free input.
• Identify data-driven opportunities and critical insights.
• Deliver team performance reports, where appropriate, based on a defined cadence.
• Gather and provide internal reports on operational efficiencies and optimizations.

Planning & Implementation

• Partner with organizational leads to ensure resource alignment where appropriate.
• Develop and present proposals and recommendations to Directors.
• Ensure in-market alignment and knowledge sharing throughout the organization.
• Stay current with industry trends, direction, and opportunities.
• Must be able to work with business stakeholders at various levels to translate client business requirements into technical solutions.
• Act as the Subject Matter Expert for the business processes and day-to-day support.
• Manage and lead key meetings, including business discussions and team meetings.
• Seek and promote the digitization of processes that leads to cost efficiencies.
• Generate fresh perspectives and approaches.
• Seek new opportunities to improve business outcomes using innovative approaches.
• Continually seek and identify areas for improvement.
• Challenge self and teams to improve processes and reduce non-value-added time.
• Consistently strive to eliminate organizational technical debt.

Qualifications Required:

• Degree/Diploma in Business, Marketing, Media or similar discipline (Preferred).
• 8-10 years of relevant experience in Marketing/Media.
• 5+ years experience in people management.
• Proven ability to successfully lead and develop teams.
• Ability to lead by example, motivate teams, problem-solve, promote cross-functional collaboration and teamwork.
• Understanding of web/mobile landscape.
• Experience working directly with internal/external clients in a face-to-face environment.
• Experience working with and managing agencies and external vendors.
• Demonstrated organizational, interpersonal, communication, and analytical skills.
• Superior interpersonal skills.
• Working knowledge of development process and project management is an asset.
• Understanding and experience working with/in Agile methodology is an asset.
• Experience in change management is an asset.

Why Consider Us?

• World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• We are Canada’s largest development, relief, and advocacy non-profit organization.
• We embody an Agile mindset here.
• We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account.
• We match pension contributions up to 6% and provide a top-up for pregnancy & parental leaves.
• We offer extra time off for restoration by closing for an additional day on long weekends, 6 times a year.
• We provide up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
• We offer a family-friendly, caring, and flexible work environment.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policymakers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however, only those applicants selected for an interview will be contacted.