Technical Support Specialist

3 weeks ago


City of Langley, Canada Dawn Staffing Solutions Full time

Our manufacturing client in Langley, BC is looking for a Technical Support Specialist for their facility.


Responsibilities:
  1. Offer telephone support for commercial and residential boilers, burners, tanks, controls, and related products.
  2. Coordinate troubleshooting efforts for heating systems in collaboration with contractors, sales representatives, and other stakeholders as needed.
  3. Recommend service parts to field contractors and work closely with the Inside Sales team.
  4. Provide assistance to field technicians, sales representatives, and other staff members as required.
  5. Offer technical support outside regular business hours as needed; however, carrying a mobile phone for on-call duties is only required in exceptional circumstances.
  6. Regularly report product service issues to the Assistant Technical Service Manager or as needed.
  7. Undertake any extraordinary or additional tasks as required by the business.

Education and Professional Experience:
  1. Technical courses in Plumbing, Heating, and Controls, or a related field.
  2. Preferably, a minimum of 5 years of experience in installing and servicing heating equipment.
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