Technical Support Specialist

6 days ago

Quebec City, Canada Agrimesh Technologies Full time

Agrimesh Technologies is a leading agricultural technology company dedicated to transforming the way farmers operate and manage their agricultural businesses. We provide innovative software and hardware solutions that empower farmers to increase productivity, optimize resource utilization, and improve sustainability in the agriculture industry. We are passionate about driving positive change in the farming sector and are looking for a dedicated Technical Support Specialist to join our dynamic team.

Position Overview:
Agrimesh Technologies is seeking a highly motivated and technically proficient Technical Support Specialist to provide exceptional customer support and technical assistance to our clients. In this role, you will play a crucial part in ensuring our customers have a seamless experience with our products, and you will contribute to their success by troubleshooting technical issues and providing top-notch solutions.

Key Responsibilities:

- Troubleshoot and resolve technical issues related to Agrimesh Technologies' products and services.
- Educate and guide customers in setting up and using our software and hardware solutions.
- Document and maintain records of customer interactions and support requests.

Collaborate with the development and quality assurance teams to report and resolve software bugs and issues.
- Escalate complex technical problems to senior support personnel as needed.
- Assist in the creation and maintenance of customer support documentation, knowledge base articles, and FAQs.
- Keep abreast of product updates, new features, and industry trends to provide accurate information to customers.

Qualifications:

- Bachelor's degree in a related field or equivalent work experience.
- Strong technical aptitude and the ability to quickly learn and understand complex software and hardware systems.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Customer-oriented with a passion for delivering exceptional customer service.
- Experience in a technical support or customer service role is a plus.
- Familiarity with agricultural technology or farming practices is a bonus.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary
- Comprehensive health and dental insurance.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Chance to make a real impact on the agriculture industry and contribute to its sustainability.

How to Apply:
**Salary**: From $28.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Quebec City, QC G1N 4L2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT support: 2 years (preferred)

**Language**:

- English (required)
- French (required)

Work Location: Hybrid remote in Quebec City, QC G1N 4L2

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