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Technical Support Specialist

2 months ago

Langley City, Canada Hays Full time

HAYS Manufacturing has partnered with an amazing equipment manufacturing company, to provide support to their Customer Service team.

Are you passionate about providing top-notch technical support and troubleshooting? In this role, you will be responsible for supporting the installation and servicing of equipment, ensuring our customers receive the best possible service.

Key Responsibilities:

  • Provide telephone support for commercial and residential boilers, burners, tanks, controls, and related products.
  • Coordinate troubleshooting of heating systems with contractors, sales representatives, and other stakeholders.
  • Recommend service parts to field contractors and coordinate with Inside Sales.
  • Assist field technicians, sales representatives, and other staff as required.
  • Provide technical support outside regular business hours as needed (note: no requirement to carry a mobile phone for on-call duty, except in exceptional circumstances).
  • Report product service issues to the Assistant Technical Service Manager regularly or as required.
  • Perform extraordinary and additional tasks as needed.

Qualifications:

  • Technical courses in Plumbing, Heating, and Controls, or a related discipline.
  • Minimum 5 years of experience installing and servicing heating equipment is preferred.
  • Strong analytical thinking skills.
  • Motivated and willing to demonstrate own initiative.
  • Excellent verbal and written communication skills.
  • Reliable with strong organizational skills.

If you are ready to take on this exciting challenge and contribute to our success, please submit your updated resume (PDF or Word)