Technical Support Specialist
3 weeks ago
Our manufacturing client in Langley, BC is looking for a Technical Support Specialist for their facility.
Responsibilities:
- Offer telephone support for commercial and residential boilers, burners, tanks, controls, and related products.
- Coordinate troubleshooting efforts for heating systems in collaboration with contractors, sales representatives, and other stakeholders as needed.
- Recommend service parts to field contractors and work closely with the Inside Sales team.
- Provide assistance to field technicians, sales representatives, and other staff members as required.
- Offer technical support outside regular business hours as needed; however, carrying a mobile phone for on-call duties is only required in exceptional circumstances.
- Regularly report product service issues to the Assistant Technical Service Manager or as needed.
- Undertake any extraordinary or additional tasks as required by the business.
Education and Professional Experience:
- Technical courses in Plumbing, Heating, and Controls, or a related field.
- Preferably, a minimum of 5 years of experience in installing and servicing heating equipment.
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